Self-service password reset

with highest user adoption rates > 90%

Create successful end-user service and increased service desk productivity

Reduced password-related calls to service desk

On average, nearly 25% of calls are password related. If users can use self-service, most of these calls will be unnecessary, and the cost for the service desk can be reduced. 

High user adoption rate

FastPassCorp customers have often proved that adoption rates beyond 80%—even 85–95%—are achievable with the right solution and implementation of best practices.

Easily implemented and compliant

Through FastPass process, all the configuration, customization and setup can be done, limiting the programming or scripting of the customer solution.

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What is self-service password reset?

Self-Service Password Reset (SSPR) Is when the users reset passwords without additional assistance from an IT Service Desk.

User verification is done with alternate security credentials in his or her own device.

How Self-Service Password Reset Works

Does my business need a self-service password reset tool?

Do your users want 24/7 support for password calls? 
Are you about to increase headcount in the service desk? 
Do you want to reduce cost in the service desk? 
Are users working from home? 
If you can answer YES to any of these questions, then contact us to learn how FastPass can give a fast relief.

FastPass caters to all types of passwords: Windows / SAP/ Oracle / IBM i, and more.

FastPass supports Active Directory and Azure Active Directory users.

Having a SSPR Tool means

Helping your employees
  • User self service password reset available 24/7
  • Easy password service for BYOD users (password change and expiration)
  • Password reset for remote PC’s password cache
  • Increased productivity
Helping your Service Desks
  • Time to do important calls
  • Fewer calls = lower costs
  • Easier planning when Monday morning peaks stop

Protecting your company
  • Being able to avoid penalties and fines from authorities
  • Surely reduced risk of business losses from data breaches
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You may choose to have your SSPR on-premise or through our cloud based integration with quick & easy implementation. The Cloud service gives customers complete data security and compliance by covering the full circle within password processes: Self-service and manual service desk support for passwords.

Research shows user acceptance is a challenge in self-service tools

Service Desk Institute (SDI) research shows it is a challenge to get user acceptance when it comes to self-service password reset. FastPass, however, has helped a lot of businesses create very high adoption rates hence self-service password reset success is achievable. Download our free guide in successful SSPR implementation.

 

 

Download our free 6 STEPS TO SUCCESSFUL PASSWORD SELF-SERVICE GUIDE

FastPass customers have often proved that adoption rates beyond 80%—even 85–95%—are achievable with the right solution and a best practice implementation

What our customers are saying about us

"We have seen an 80% reduction in assisted password resets. We’re very satisfied with the product. It has significantly freed us up from frustrating and unrewarding password resets.

We can quickly ensure our students receive the very best in learning and teaching.

I highly recommend FastPass. It is a comprehensive, enterprise solution with very high end-user acceptance. It is certainly a best in breed product—

clearly focused on providing secure password management. FastPassCorp offers excellent service and a technically robust solution. “

 

Oliver Holmes - Deputy Director, Technology and Operations

 FastPass Self-Service Password Reset supports various systems

FastPass covers all types of passwords (Windows / SAP/ Oracle / IBM i, etc.). FastPass supports Active Directory and Azure Active Directory users.

FastPass for Active Directory lets you start with an advanced and automatic platform for Windows Active Directory passwords. You can later add functionality as your requirements increase. Reach 90%+ adoption rate with forced enrolment and rich authentication options.

FastPass covers Active Directory, Multi-AD, Multi-forest AD, Azure AD, Hybrid Azure AD.

SAP password reset tool for Self Service or Synchronize:

  • Easy to use self-service portal for all instances
  • Supports all SAP variations, and an unlimited number of SAP instances
  • Functionality as FastPass Enterprise
  • Synchronize AD passwords to SAP passwords

Oracle reset password portal and synch for end-users:

  • Easy to use self-service portal for all systems
  • Supports all Oracle variations, and an unlimited number of Oracle systems
  • Functionality as FastPass Enterprise
  • Synchronize AD passwords to SAP passwords

Password synchronization or password reset for IBM i series, IBM Z and RACF:

  • Easy to use self-service portal for all systems
  • Supports all Oracle variations, and an unlimited number of Oracle systems
  • Functionality as FastPass Enterprise
  • Synchronize AD passwords to SAP passwords

FASTPASS for MSPs

FastPass can be shared with MSP's clients to reduce password costs. It is fully customizable and offers powerful features that meets both customer and internal requirements.

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TRANSFORM YOUR BUSINESS TODAY WITH FASTPASS

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