Password Reset tool for Active Directory, Entra ID(Azure AD) and more
Easy for end-users to access and use, available as Cloud and On-premise, a quick, flexible and complete SSPR solution
What is an Active Directory Password Reset Tool?
An Active Directory password reset tool is a specialized form of self-service password reset software designed to manage credentials within Microsoft’s on-premise or hybrid infrastructure. Unlike basic cloud reset tools, these solutions interact directly with the Local Domain Controller to ensure security compliance.
The primary function is to allow end-users to unlock their accounts or reset forgotten passwords securely without calling the IT Help Desk. To be effective in an enterprise environment, the software must handle three critical tasks:
Read on for easy 4 steps to reach 90%+ adoption rate for on-premise or cloud solution [close to 2 million users] and the configuration and security features of the leading solution - FastPass SSPR.
Self service password reset is one of the most efficient solutions any support organization can initiate. About 20-30% of all calls to a service desk are related to passwords. Improved end-user service level and reduced workload are attractive for any service desk manager and IT-operations manager. The prerequisite for success is dependent on users' acceptance rate of using self service password reset tool.
FastPass offers functionality and a best practice guide that secures our customers' more than 90% adoption rate.
4 STEPS TO SUCCESS
ENROLLMENT
- Force whenever applicable
- Automatic emails for the rest
ACCESS EVERYWHERE
- From Domain PC: Pre Windows credential provider
- From external domain PC’s: With PC password cache reset
- WEB-portal for guest PCs
- Responsive design for all smart devices
SERVICE DESK ASSISTANCE
- When users call anyway the service desk agent must have assistance for authenticating users
- Users should have a PIN to re-enroll in self-service and not a password
CONVENIENT AND SECURE AUTHENTICATION
Question / answer method made for user experience
- Private and semi-private answers for security questions
- Standard questions
- Individual personal questions
- Bulk update of corporate data is possible, but not recommended
PIN-code push
- For mobile phones
- For e-mails (private)
Smart cards
Commercial methods like DUO, RSA
TOTP generally available
- Microsoft authenticator
- Google Authenticator
Country or industry-specific
Combine above to make multifactor authentication MFA
Active Directory Self Service Portal
6 PILLARS OF AN IDEAL CONFIGURATION
Contact FastPassCorp to discuss solutions to your situation
FastPass for Enterprise
offers all of the above for as well the customer who needs an on-premise solution and for customers wanting to go Cloud. The solution is even available for managed service providers as a multi-tenant solution for customers and cloud users!
The FastPass best practice SSPR passwords guide is a clear checklist on how to implement FastPass and reach +90% adoption and success rate.
This is however not enough to guarantee success. All installations are unique and the solution must adapt to the real requirements for user convenience and company IT-security requirements.
A reasonable term for this is CONFIGURABILITY!
Configurability considerations for active directory password reset tool software. Below is just a short overview of some of the decisions to be considered.
6 STEPS TO SUCCESS: Password Self Service
FastPass V4 - Secure Enterprise Passwords
FastPass V4 brings comprehensive password protection to secure organizations. Making passwords complex, avoiding the use of dictionary passwords and popular phrases as part of the password, changing the password regularly, and protecting the password processes will make your organization unattractive to hackers.
The nature of passwords is to make IT systems SECURE!
The security of a software application does not only depend on the software; but also on the complete security of the IT infrastructure. When it comes to IT infrastructure FastPassCorp cannot dictate to customers how to configure. We will however promise that we in documentation and consulting recommendations will inform how you can configure your IT system to protect your FastPass data and processes in your infrastructure.
Protecting the integrity of data
Preventing access to user’s FastPass account
The Best Practices for security and protection of FastPass access will include the following actions:
For extra secure environments, the following aspects can be evaluated
The Security Risks in Employee Onboarding: How to Get a First Password Securely
Employee onboarding is a critical process that sets the foundation for security and efficiency in your organization. However, traditional onboarding methods come with inherent security risks, particularly when it comes to providing new employees with their initial credentials. How can organizations ensure that a new employee receives their first password securely—without it being seen, shared, or intercepted by others? See our blog for innovative process proposals.
Made Best for Users
In today’s environment, users expect fast self-service for any issues they might have with IT. As the most frequent issue is active directory password reset calls, then IT self service must include an Active Directory password self-service functionality. This will resolve users’ issues faster than calling a service desk. It can even turn critically if the problem appears outside the working hours of the service desk.
FastPass Self Service Password Reset Active Directory portal lets you start for an advanced and automatic platform for Windows Active Directory passwords. You can later add functionality as your requirements increase. You might also consider FastPass Cloud.
FastPass basic functions are based on a self-service WEB-portal where users are able to unlock their Active Directory account or reset their forgotten active directory password. Different ways of authentication are available: challenge questions, SMS-Pin codes, Google and Microsoft authenticators or other. Even 2-factor authentication can be dynamic! Access to the portal is from any device with a standard browser – smartphones included. Users get assistance to make the new password according to password policy. The user can select the end-user language from more than 40 different languages.
For more details on functionality see FastPass SSPR Features.
Optional Features and Facilities
Many organizations can improve the self service Active Directory password reset business case and user satisfaction by adding more advanced functionality to FastPass.
How does a Self-service password reset solution SSPR work?
When the authentication is accepted the user must make his new password. For user convenience, the password policy must be visible to help the user make a compliant password. As the user compiles the different policy elements can turn green to show the user that the password is OK.
FastPass is of course also available from external PC’s via WEB-access and for smartphones and tablets.
Microsoft Password Reset
Microsoft password reset (in other words, when user forgot windows passwords) is traditionally done by the service desk using their privileged passwords for Active Directory.
Better productivity and service is achieved with an AD SSPR tool like FastPass SSPR . Customers with FastPass SSPR are successful with password self service because of the following qualities in the service:
- Users who need to enroll can easily do with “forced” enrolment or with the FastPass automatic e-mail enrolment service and Service Desk tool.
- Access is needed from all type of devices from internal and external networks. The devices can be corporate PCs, smartphones, tablets, and general browser access to the FastPass Password Reset Portal.
- Authentication must be both easy and secure at the same time. You can configure if you want single or multi-factor authentication MFA. FastPass supports:
FastPass supports Active Directory and Entra ID (Azure AD) Active Directory users and also resets passwords in SAP, Oracls, MSSLQ, IBMi, IBM z/OS, Google, eDirectoty, LDAP, Tivoli, Linux, Unix, Generic options, over SSH/API.
What our customers are saying about us
The biggest businesses in different industries trust FastPassCorp
“We have seen an 80% reduction in assisted password resets. We’re very satisfied with the product. It has significantly freed us up from frustrating and unrewarding password resets.
We can quickly ensure our students receive the very best in learning and teaching.
I highly recommend FastPass. It is a comprehensive, enterprise solution with very high end-user acceptance. It is certainly a best in breed product— clearly focused on providing secure password management. FastPassCorp offers excellent service and a technically robust solution. “
Nyrstar has chosen FastPass to automate and improve the processes related to users’ forgotten passwords. This has improved user satisfaction and reduced the workload in the IT HelpDesk. The number of forgotten passwords per involved user per year has dropped from 1,6 to 0,3. This is an improvement of 83%!
“We have worked with FastPass for nearly 3 years now, and we have reached the objective for our project. As being one of the first FastPass SAP customers we had some initial challenges. FastPassCorp delivers however very dedicated and qualified support and we have for several years been very satisfied. Recently we decided to extend FastPass to all our international users, and will then reach 5.000 users.”
NNIT has chosen FastPass based on its versatility, as it is able to fit different customer requirements for end-user functions and technical specifications. It is a strategic order for FastPassCorp, rewarding its focus on the MSP version of FastPass for large international outsourcing and MSP companies such as NNIT.
”We strive continuously to improve our service. It is important to us to deliver modern and simple solutions helping customers to a more efficient operation. The cooperation with FastPass is yet another step in this direction”.
Protect your Passwords today with FastPass
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