MSP password management and self-service
FastPass MSP version
MSP password management self-service overview
FastPass supports Managed Service Providers to help them satisfy customers’ requirements and internal productivity for password self-service and security. We understand the business model of MSPs and cooperate to create a profitable business case for our MSP customers! We even help our customers win new revenue opportunities through the marketing of password services!
With our cloud offerings you can fast be productive with enterprise password management solutions.
MSP password management
What is MSP manager for passwords?
The best MSP password managers include:
- Customized per customer for self-service of password resets
- Password policy enforcement with filter for frequent passwords
- Authentication with multiple authentication methods
- IT workflow for facilitated password reset in the service desk
MSP passwords self-service overview
The requirements from Managed Service Providers (MSP) are at the same time identical to large companies’ requirements but are also unique and different! See below for a description of some of the user features making FastPass attractive for customers.
The MSPs need to offer the same degree of functionality and flexibility as a large company requires for password self-service. Indeed, the MSP needs an additional layer of flexibility, as the future requirements from new customers are unpredictable. This calls for password solutions where each customer can be configured completely individually. With FastPass MSP password management, each customer can be configured completely individual. The features and functionality per client is identical to FastPass Enterprise version.
You can request our document “Managed Service Provider (MSP) requirements for self-service of passwords” above. The uniqueness of FastPass MSP password management is however the multi-tenant design, which is the fundamental base from day one of the design of FastPass. It means substantial savings for MSPs when you only have one system to maintain and operate across all customers.
As MSP you can operate your own FastPass cloud in your own brand, or you can even produce your password resets from the FastPass Cloud, which means fast enablement!
MSPs often focus on the cost saving elements in self-service passwords. Although it is an important part, then the increased revenue and strategic value from winning new customers might even be more important. To see the total potential economic value please request our document “The case for self-service passwords for Managed Service Providers (MSPs)” above.
Large customers today however demand IT-security and GDPR compliance, as much as they ask for low cost! FastPass enterprise password managers deliver the complete workflow to support IT-security and GDPR compliance in the facilitated password reset process.
Contact us to discuss your situation and how we can help you make a strong business case!
What’s important?
All large MSPs have individual requirements. In particular, this includes how customer pricing is done. We work with different business models to engage in a true partnership with MSPs. Call us and let us together find the best cooperation model for password self-service for you and your customers!
You can however not compromise on WEB-security! With FastPass you get a secure and certified WEB-solution no matter what product or service you choose from FastPassCorp. We work to the highest standard for WEB-application security and the product is certified for WEB-application security for PCI/DSS, Owasp, SAN Cyber, please link to WEB-security
Our large MSP partners work with different FastPass deployment models:
- Private Cloud (even in own name)
- FastPass Cloud
- On-premise FastPass
Please contact us to find the best MSP manager for password management solution for you!
Testimonials
”We strive continuously to improve our service. It is important to us to deliver modern and simple solutions helping customers to a more efficient operation. The cooperation with FastPass is yet another step in this direction”.
Mads Jacobsen
Associate vice president
... seen an 80% reduction in assisted password resets. We’re very satisfied with the product. It has significantly freed us up from frustrating and unrewarding password resets
Oliver Holmes
Deputy Director, Technology and Operations
... The numbers have grown to the point that it would be impossible to operate in today’s busy environment without a password management service
FastPass handled 2,531 password calls, or more than 80% of the total password calls from all the users.
Per Kristensen
Project manager
...we have met our Customers’ Service and Cost Improvement challenges by reducing our call abandon rates by over 55% and our average wait times by over 60%, despite our overall budget being reduced.
Pete Townley
Lead Service Delivery
… about 90% use FastPass to reset their passwords. So we’ve seen a substantial reduction in calls to the help desk.
Winston Hughed
Vice President IT
We are very pleased with the product. Fast pass has simplified password management and eliminated many password related calls
Chuck Mick
ERP Manager
Nyrstar has chosen FastPass to automate and improve the processes related to users’ forgotten passwords. This has improved user satisfaction and reduced the workload in the IT HelpDesk.
The number of forgotten passwords per involved user per year has dropped from 1,6 to 0,3. This is an improvement of 83%!
Hans Lauwers
SAP
... The numbers have grown to the point that it would be impossible to operate in today’s busy environment without a password management service
Haydn Tarr
IT Technical Lead & Coordinator
Our employees use it to synchronize their Windows password with their IBM i password when they need to be changed every 90 days due to compliance. We find this is a quiet, behind-the-scenes way for our employees to change and remember their passwords.”
Larry Marxen
Director of Information Systems
See for yourself how easy FastPass is to use!
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