FastPass MSP Password Reset Solution

Password and Security Solutions made for Your Clients, Users, and Customers

For most MSP with clients that have availed Help Desk Services, service desk calls related to password management issues are the most frequent type of calls, accounting for 20–35% of all calls.

In most cases, it is not easy for an MSP to turn self-service password management into profit. Questions on how will customers or users accept self-service for their passwords? What process is described in the contract? How will it affect prices? What are the consequences for Service Level Agreements (SLA)?

With FastPass MSP Password Management Solutions, you can meet your users' and customer's requirements without risking cost & security.

We can tailor-fit password solutions for service providers that cover passwords and credentials in the active directory along with our best team and best practices.

As a result, there is a low risk of data breaches for your clients.

Improve Service Desk Efficiency and Security 

Streamline Password Reset Processes

Meet your customer requirements 

What can FastPass do for your clients?

Fewer password calls for the service desk using our automated password reset tool

 Significantly reduce or eliminate cost for night and weekend shifts

 Reduce Monday morning peak loads to provide easier planning

 Reduce penalties for SLA breach

Compliance approved workflows

Easy report and documentation

Reduce cost for MSP

Increase your Revenue capabilities for the following areas

Manual password resets for Clients

Two-factor authentication for Clients

Reset a remote PC-cache password which is not possible with standard tools

Improved authentication process for additional business security

Password synchronization for Users

 

24/7 availability if it is not offered in the customer’s present contract

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Contact FastPassCorp to discuss solutions to your situation

Endless features:

Our secure solutions are versatile enough to cater from a small business to a large enterprise. Our platform can give Service Providers control and convenience by helping you focus on productivity and efficiency.

Our solutions offer functionality and flexibility as FastPass offers individual configuration and customization for each user.

Enjoy a multi-tenant design to create substantial savings by having one system to maintain and operate across different users and customers

Freely customize the platform according to your own brand or unto the preference of your client.

Secure & Compliant according to the standard Support IT Security Workflow & GDPR Guidelines.

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Choose your deployment model

Private Cloud (your own name) 

On-premise FastPass 

Choose your system

Frequently Asked Questions

How many customers can FastPass MSP handle?
How many users can a FastPass cloud support?
Can the FastPass Cloud handle SAP passwords in addition to Active Directory passwords?
Can the FastPassCloud be used for password synchronization?
Will the customers (tenants) have to be identical in use of authentication methods and processes?
What is needed for integration between the customer system and FastPassCloud?
Can end-users use FastPass Cloud from a ‘dead’ PC?

What our customers are saying about us

The biggest businesses in different industries trust FastPassCorp

“We have seen an 80% reduction in assisted password resets. We’re very satisfied with the product. It has significantly freed us up from frustrating and unrewarding password resets.

We can quickly ensure our students receive the very best in learning and teaching.

I highly recommend FastPass. It is a comprehensive, enterprise solution with very high end-user acceptance. It is certainly a best in breed product— clearly focused on providing secure password management. FastPassCorp offers excellent service and a technically robust solution. “

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Oliver Holmes - Deputy Director, Technology and Operations

Nyrstar has chosen FastPass to automate and improve the processes related to users’ forgotten passwords. This has improved user satisfaction and reduced the workload in the IT HelpDesk. The number of forgotten passwords per involved user per year has dropped from 1,6 to 0,3. This is an improvement of 83%!

“We have worked with FastPass for nearly 3 years now, and we have reached the objective for our project. As being one of the first FastPass SAP customers we had some initial challenges. FastPassCorp delivers however very dedicated and qualified support and we have for several years been very satisfied. Recently we decided to extend FastPass to all our international users, and will then reach 5.000 users.”

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Hans Lauwers - SAP Technical Analyst

NNIT has chosen FastPass based on its versatility, as it is able to fit different customer requirements for end-user functions and technical specifications. It is a strategic order for FastPassCorp, rewarding its focus on the MSP version of FastPass for large international outsourcing and MSP companies such as NNIT.

”We strive continuously to improve our service. It is important to us to deliver modern and simple solutions helping customers to a more efficient operation. The cooperation with FastPass is yet another step in this direction”.

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Mads Jakobsen - Associate vice president for NNIT
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Protect your Passwords today with FastPass

Get in touch with us today by filling up the form and our team will get back to you as soon as possible.

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