Web Based Active Directory Password Reset Self Service
Your all-in-one cloud-based self service password solution
The FastPass Cloud service helps companies with a quick transformation to a web-based password reset solution.
The end-user gets to access a web portal from a windows PC even before log-in.
Complete & Compliant Data Security
The FastPass solution to password resets addresses password security issues by eliminating the possibility that a second person can know a user's password, even though they facilitate the reset. The assisted reset process also directs users back to the self-service process, thus reinforcing its usage and increasing adoption. It creates a virtuous circle of self-service password reset.
Reduced in password-assisted calls to the Service Desk
Our clients, on average have seen an above 80% improvement in productivity in their help desk after using FastPass.
Hosted in Amazon Data Center
Ensure smooth and secure cloud service giving convenience for you and your users.
The Cloud service gives customers complete data security and compliance by covering the full circle within password processes: Self-service Password Reset and manual service desk support for passwords.
FastPass Cloud and FastPass Best Practices help our customers reach reductions in assisted password calls (the service desk and help desk) with more than 80% compared to a standard of 20-40% with other solutions.
FastPass has been externally certified to be WEB-secure per industry standards:
Gateway to Domain
The customer’s domain must be connected to the FastPass Cloud. This requires the installation of a FastPass software gateway. The gateway must have privileged access to reset passwords at Active Directory.
The following is a high level summary of the requirements for integrating your site with the FastPass Cloud via the introduction of a locally installed FastPass Gateway.
The server itself can be physical or virtual. The server will need to have IIS installed, and .Net 3.5 SP1 present.
The following accounts/groups will need to be created:
FastPass IIS User
Generic user account. Will need ‘log on as a service’ permissions on the FastPass Gateway server
Generic user account, no special permissions
FastPass Gateway Admins
Security group. Sole member should be ‘FastPass Gateway Admin’
FastPass Domain Admin
Generic user account. Should either be part of the ‘Domain Admins’ group or have delegated rights to perform a password change/account unlock against the appropriate user OUs