Active directory password self service tool with 85-90% adoption

1 or 2-Factor authentication with:

  • Microsoft Authenticator, Google Authenticator, DUO
  • Smartcard, Phones (SMS), Code-cards
  • Questions: Standard and individual

From everywhere with any device:

  • Domain PC, Remote PC
  • Smartphones, Tablets, Apple IOS, Android

All users enrolled:

  • Forced enrolment
  • Automatic e-mail service
  • Upload

How?:

  • Cloud
  • On-premise
  • Managed Service Provider version

Basic Active directory self service password reset

Do you think  of active directory self service password reset? In today’s environment users expect fast self-service for any issues they might have with IT. As the most frequent issue is active directory password reset calls, then IT self-service must include an Active Directory password self-service functionality. This will resolve users’ issues faster than calling a service desk. If the problem is outside the office hours of the service desk then it can even be critically.

Think FastPass Flex! FastPass Flex for Active directory self service password reset lets you start at a low cost for an advanced and automatic platform for Windows Active Directory passwords. You can later add functionality as your requirements increase. The full functionality will satisfy small and mid-size organizations, and the starter level can be financially justified by even small organizations. You might also consider FastPass Cloud.

FastPass Flex basic functions is based on a self-service WEB-portal where users can unlock their Active Directory account or reset their forgotten active directory password. Authentication can be challenge questions, SMS-Pin codes, Google and Microsoft authenticators or other. Even 2-factor authentication can be dynamic! Access to the portal is from any device with a standard browser – smartphones included. Users get assistance to make the new password according to password policy. The user can select end-user language from more than 30 different languages. For more details on functionality see FastPass password Manager facts.

Optional Active Directory self service password reset facilities

Many organizations can improve the Active Directory self service password reset business case and user satisfaction by adding more advanced functionality to FastPass Flex. The extra functionality only adds small extra costs to Flex.

  • With FastPass PC-client users get access to the portal from a locked Domain PC with a credential provider. This is the most usual situation for end-users experiencing a password problem. No need to go to another device to access the WEB-portal!
  • Enrollment is key to user adoption rates. With FastPass PC-client users are forced to enroll!
  • Non-domain users can be invited to enroll by FastPass automatic e-mail enrollment service.
  • HelpDesk client is available for the service desk support for those users who call for support anyway. It speeds up the service and increase security.
  • For users with corporate PC’s who access the system from external net (from home or travel) the Remote PC-client enables FastPass to reset the PC-cache password. This can’t be done by the service desk with traditional tools and is extraordinary valuable.
  • Organizations with multiple Active Directories can handle this complexity in the extended version

Active Directory self service password reset

What is active directory self service password reset?

The best Windows password self service include:

  1. Pre Windows log-in PC-client
  2. Enforced enrollment
  3. Access from all devices: smartphones and tablets too
  4. Authentication with Microsoft Authenticator
  5. Secure authentication process for passwords in the service desk for users failing self service

Microsoft password reset

Microsoft password reset (when users forget their windows passwords) is traditionally done by the service desk using their privileged passwords for active directory.

Better productivity and service is achieved with Active Directory self service password reset. Customers with FastPass Flex is successful with password self service because of the following qualities in the service:

  1. Users need to enrol to be able to authenticate in FastPass when the windows password is forgotten or locked! It can be done with forced enrolment or with the FastPass automatic e-mail enrolment service.
  2. Access is needed from all type of devices from internal and external networks. The devices can be corporate PCs, smart phones, tablets and general browser access
  3. Authentication must be easy and secure at the same time. You can configure if you want single or multi factor authentication MFU. Flex supports:
    1. Standard question and answers
    2. Users’ own questions and answers
    3. SMS to users’ mobile phone number
    4. Microsoft Authenticator and Google authenticator
    5. Smart cards
    6. Other (ask)
  4. Assistance from the service desk if the user is unable to do self-service

FastPass Flex supports Active Directory and Azure Active Directory users.

FastPass password synchronization is based on an AD interceptor catching all changes to passwords in AD. This creates a transaction to FastPass password synchronization module. FastPass then has a user-map where the user’s user-ids are linked together for the synchronization transaction. FastPass password synchronization reacts very fast, so in general users’ passwords are changed in the target systems even before the user logs in to the alternate systems.

Testimonials

”We strive continuously to improve our service. It is important to us to deliver modern and simple solutions helping customers to a more efficient operation. The cooperation with FastPass is yet another step in this direction”.

Mads Jacobsen
 Associate vice president

... seen an 80% reduction in assisted password resets. We’re very satisfied with the product. It has significantly freed us up from frustrating and unrewarding password resets

Oliver Holmes

Deputy Director, Technology and Operations

... The numbers have grown to the point that it would be impossible to operate in today’s busy environment without a password management service

 

 

FastPass handled 2,531 password calls, or more than 80% of the total password calls from all the users.

Per Kristensen

Project manager

 

...we have met our Customers’ Service and Cost Improvement challenges by reducing our call abandon rates by over 55% and our average wait times by over 60%, despite our overall budget being reduced.

Pete Townley

Lead Service Delivery

 

… about 90% use FastPass to reset their passwords. So we’ve seen a substantial reduction in calls to the help desk.

Winston Hughed

Vice President IT

 

We are very pleased with the product.  Fast pass has simplified password management and eliminated many password related calls

 

Chuck Mick

ERP Manager

Nyrstar has chosen FastPass to automate and improve the processes related to users’ forgotten passwords. This has improved user satisfaction and reduced the workload in the IT HelpDesk.

The number of forgotten passwords per involved user per year has dropped from 1,6 to 0,3. This is an improvement of 83%!

Hans Lauwers

SAP

 

... The numbers have grown to the point that it would be impossible to operate in today’s busy environment without a password management service

Haydn Tarr

IT Technical Lead & Coordinator

 

Our employees use it to synchronize their Windows password with their IBM i password when they need to be changed every 90 days due to compliance. We find this is a quiet, behind-the-scenes way for our employees to change and remember their passwords.”

Larry Marxen

Director of Information Systems

 

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Europe T: + 45 4810 0410

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