SAP PASSWORD RESET TOOL
for Self Service or Synchronize

Let SAP users reset SAP passwords at password portal

  • Easy to use secures high adoption

  • Supports all SAP variations, unlimited number of SAP instances

  • Combine with other passwords

  • Synchronize AD passwords to SAP passwords

SAP password reset self service and synchronization

How do you help SAP users handle the issue of forgotten and locked passwords? In modern work-life, they want to log-in 24 hours 7 days a week. Most companies don’t have continued availability from the IT service desk due to cost.

The answer is a password self-service. 

FastPass helps you achieve financial, compliance and productivity requirements!

self service password reset

SAP password reset self service

For security, you may need to have different passwords for the AD and for SAP. It might be of technical or security reasons but means you must give users a choice between self-service of Windows passwords or SAP passwords when they arrive at the password self-service portal. Users can have one SAP password across all SAP instances, or different passwords for each SAP instance.

FastPass you can easily configure access to SAP and define the processes for user enrollment and user authentication.

self service password reset

SAP password synchronization

Some organizations need to give users a solution where they specifically can reset / unlock the SAP password = Direct SAP password reset! Other organizations want users to share passwords across multiple systems like SAP and Active Directory. 

With FastPass you can do password synchronization for some instances, and direct SAP password reset for other instances. In this way, your investment is protected no matter what the future will bring regarding your SAP password resets.

Success with the SAP password reset self-service tool relies on

Enrollment can be forced or driven by automatic email service.

Users can access the FastPass self-service portal from anywhere and from any device.

Authentication can be 1 or multi-factor authentication. Many authentication methods available, among them, are Microsoft authenticator, Challenge questions, smart cards, SMS, and many more.

If the user for some reason calls the service desk for assistance, then FastPass Help-Desk client or the more advanced Facilitated Password Reset secure productivity and compliance.

Want 85-91% user adoption of SAP Password Reset Tool?

See FastPass Self Service Password Reset Best Practices

Want more information about FastPass products, pricing or anything else?

We are here to help you!

Learn more

How FastPass Password Manager Sync Server´s SAP connector operates and how to install it on a SAP system

  • SAP Connector for Password Manager

The SAP connector is used by the Password Manager Sync Server to reset password, check password and change password, providing users with synchronized passwords, or the ability to control their SAP password using Password Manager.

The communication between SAP and FastPass consists of the following parts:

• The connector on the FastPass Server which is installed along with the Password Manager installation.

• The SAP function module, which has to be installed (Please note that the SAP part is not connecting to SAP CUA (Central User Administration), it is running on all instances, bypassing the CUA)

• Creating a Privileged account in SAP for use by FastPass

Version wise the SAP connector will work on all SAP types running on Kernel 4.6E and newer.

  • Communication between password manager and SAP

The SAP Connector uses the standard way of communicating with SAP. TCPIP to the host on port:

32## ports for SAP GUI

33## ports for RFC (Remote Function Call).

## Is the System Number (SYSNR)

Make sure that these ports are open to the target SAP system from the Password Manager Server.

  • Installing on SAP

Please note that this section is targeted SAP personnel.

To communicate between SAP and Password Manager you have to install a module on your SAP installation. The function module is called: Z_FPC_PASSWORD_CHANGE. General role / profile for all users.

End-users need access to remote logon and check own user’s password via a remote enabled function module – otherwise FastPass will not be able to check that the Password Change has happened.

  • SAP CUA and the connector

The FastPass SAP connector works fine with CUA as it sets the password on each client – just as. You will however have to set the CUA parameter ”initial password” to”everywhere” – so passwords can be maintained in both places otherwise the spassword can only be maintained by CUA.

  • Testing the SAP connector

Along with the installation package there’s a ConnectorSAPtesttool. Use this tool to validate your SAP configuration by running the Password Check and Password Reset operations – this will ensure that the system is ready for operation. The tool is packed together with all files needed at runtime and can thus be executed from any Windows computer having .NET v2 installed so it’s good for SAP Administrators

Read more about FastPass Solutions

Think FastPass!

FastPass covers the important password manager processes for self service of passwords with a compliant and secure process for the facilitated password reset process in the service desk. The results are high productivity and ease-of-use for all types of corporations.

FastPass covers all types of passwords (Windows / SAP/ Oracle / IBM i, etc.). FastPass supports Active Directory and Azure Active Directory users.

Choose FastPass password reset solution.

Testimonials

”We strive continuously to improve our service. It is important to us to deliver modern and simple solutions helping customers to a more efficient operation. The cooperation with FastPass is yet another step in this direction”.

Mads Jacobsen
 Associate vice president

... seen an 80% reduction in assisted password resets. We’re very satisfied with the product. It has significantly freed us up from frustrating and unrewarding password resets

Oliver Holmes

Deputy Director, Technology and Operations

... The numbers have grown to the point that it would be impossible to operate in today’s busy environment without a password management service

 

 

FastPass handled 2,531 password calls, or more than 80% of the total password calls from all the users.

Per Kristensen

Project manager

 

...we have met our Customers’ Service and Cost Improvement challenges by reducing our call abandon rates by over 55% and our average wait times by over 60%, despite our overall budget being reduced.

Pete Townley

Lead Service Delivery

 

… about 90% use FastPass to reset their passwords. So we’ve seen a substantial reduction in calls to the help desk.

Winston Hughed

Vice President IT

 

We are very pleased with the product.  Fast pass has simplified password management and eliminated many password related calls

 

Chuck Mick

ERP Manager

Nyrstar has chosen FastPass to automate and improve the processes related to users’ forgotten passwords. This has improved user satisfaction and reduced the workload in the IT HelpDesk.

The number of forgotten passwords per involved user per year has dropped from 1,6 to 0,3. This is an improvement of 83%!

Hans Lauwers

SAP

 

... The numbers have grown to the point that it would be impossible to operate in today’s busy environment without a password management service

Haydn Tarr

IT Technical Lead & Coordinator

 

Our employees use it to synchronize their Windows password with their IBM i password when they need to be changed every 90 days due to compliance. We find this is a quiet, behind-the-scenes way for our employees to change and remember their passwords.”

Larry Marxen

Director of Information Systems

 

Varde Kommune

In October 2012 Varde Municipality implemented FastPass Password Manager to reduce the number of such calls to the service desk. And in just four months it has led to visible results— from 137 monthly calls to the service desk in October 2012 to just 22 calls in January 2013. The number of calls has now been reduced by over 80 percent.

“This is a significant win for the service desk. We do not need the ‘trivial’ task of creating new passwords, and users avoid all the time waiting to get through to the service desk. At the same time, the municipality has been given more flexibility helping employees working around the clock. With the new solution, users are no longer subject to the service desk being open, as the user can obtain a new password after authenticating themselves”

Lea Dragsbæk

Varde Municipality

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