Corvus Insurance: Attackers don’t break in; they log in

Finn Jensen

Finn Jensen | Founder, FastPasscorp

In today's digital era, cybersecurity threats are rapidly increasing, and one of the most critical yet often overlooked vulnerabilities is the IT help desk. 

Corvus Insurance in Cybersecurity Insiders recently highlighted how help desks have become primary targets for cybercriminals who exploit social engineering techniques to manipulate personnel and gain unauthorized access to sensitive data.

This growing trend poses significant risks, necessitating immediate and robust security measures.

Helpdesk image blog

The Escalating Threat

Help desks are essential for resolving technical issues, but they also handle a wealth of sensitive information. Cybercriminals have recognized this and are employing sophisticated social engineering methods to exploit help desk staff. Social engineering attacks are particularly insidious because they manipulate human behavior rather than relying on technical weaknesses. Attackers often pose as legitimate employees or IT personnel, convincing help desk workers to divulge confidential information or grant system access.
This trend is concerning. As noted by Cybersecurity Insiders, these incidents are part of a broader pattern where help desks act as side doors for cybercriminals. This vulnerability can lead to severe consequences, including data breaches, financial losses, and damage to an organization’s reputation.

Understanding Social Engineering

Social engineering attacks leverage deceit and psychological manipulation. Cybercriminals may use various tactics such as phishing emails, phone calls, or even in-person interactions to trick help desk personnel. Common scenarios include attackers pretending to be employees who have forgotten their passwords or IT technicians needing access to resolve an issue. Once they gain the trust of help desk workers, they can easily obtain login credentials, bypass security protocols, and access sensitive data.
These attacks are effective because they exploit the natural tendency of help desk staff to assist and resolve issues quickly. Without proper training and security protocols, even the most cautious help desk personnel can fall prey to these tactics.
hacker using phone

Mitigation Strategies

Given the increasing sophistication of social engineering attacks, it is essential for organizations to implement robust security measures to protect their help desks. One highly effective solution is the FastPass Identity Verification Manager. This tool integrates with platforms like ServiceNow to add an extra layer of security by verifying identities before granting access. Here’s how it can help:
  1. Improved Verification Processes: FastPass ensures thorough vetting of every request for sensitive information or system access. It uses multi-factor authentication (MFA) and other verification techniques to confirm requesters' identities.
  2. Training and Awareness: Regular training sessions can help help desk personnel recognize and appropriately respond to social engineering attempts. Understanding the tactics used by cybercriminals makes staff more vigilant and less likely to be deceived.
  3. Clear Protocols and Policies: Establishing stringent protocols for handling sensitive information and access requests can reduce the risk of accidental disclosures. These protocols should include steps for verifying identities and escalating suspicious requests.
  4. Continuous Monitoring and Auditing: Implementing continuous monitoring and regular audits can help quickly detect and respond to potential security breaches. Unusual access patterns or requests can be flagged and investigated promptly.


Securing IT help desks is crucial in the broader context of organizational cybersecurity. As cybercriminals continue to target these vulnerable points, staying ahead requires implementing robust security measures. The FastPass Identity Verification Manager provides a comprehensive solution to this pressing issue, ensuring that only verified individuals can access sensitive information.
By enhancing verification processes, training staff, establishing strict protocols, and continuously monitoring for threats, organizations can significantly reduce the risk of social engineering attacks on their help desks. Protecting these critical touchpoints is essential for safeguarding data and maintaining organizational trust and integrity.
For more insights, read the full article by Cybersecurity Insiders here and explore how FastPass can enhance your security here.
Stay proactive and vigilant in defending your organization against the ever-evolving landscape of cyber threats.
Finn Jensen
Contact Finn for a quick FastPass feasibility check!

Related Posts

Scroll to Top