Secure Workforce Identity Verification with ServiceNow and FastPass: Prevent Social Engineering against your Help Desk with Automation
Works Seamlessly with ServiceNow, Leading MFAs, and Your Internal Systems
How does FastPass integrate with ServiceNow?
FastPass IVM is a ServiceNow Certified application that integrates natively with the existing ITSM workflows. You can verify the official certification and view the app details directly on the ServiceNow Store.
Instead of relying on manual checks or custom scripts, FastPass IVM automates the security process in a simple, linear flow:
ServiceNow launches FastPass IVM: When a user contacts the service desk, ServiceNow automatically launches FastPass based on the ticket category and user-id. No agent decision is necessary if it' is a mandatory verification situation.
IVM identifies warnings: The system immediately checks for risk signals—such as recent anomalies, repeated requests, or specific user-group policies—and alerts the agent.
IVM performs user validation: FastPass prompts the agent with the correct verification method (e.g., push notification, SMS code, or dynamic data questions) based on the user's role and risk profile.
IVM performs the action: Once identity is confirmed, FastPass executes the requested task, such as a password reset or issuing a Temporary Access Pass (TAP), without the agent needing high-level admin rights.
IVM logs all details: Every step of the verification and remediation process is automatically written back to the ServiceNow ticket.
Control returns to ServiceNow: The ticket is updated with a complete audit trail, and the workflow is handed back to ServiceNow for closure.
This seamless integration ensures that every sensitive request is verified, actioned, and audited without the agent ever leaving the ServiceNow interface.
See how quick and simple the verification process (also known as caller identity verification) can be inserted directly in ServiceNow by watching our 3-minute video, which contrasts a traditional workflow with the more streamlined FastPass system.
Thanks to extensive automation, our secure process is up to 50% faster than conventional methods.
Adaptable User Verification Tailored to Your Organization
FastPass empowers you to tailor the user verification process to fit your specific security requirements. You define the rules based on your organization’s needs, whether that means implementing different procedures for various user groups or adapting to unique security scenarios.
With FastPass, passwords are only issued once all your established verification criteria have been met.
Extensive Range of Verification Methods
FastPass supports a variety of verification methods, including:
Tailored Verification for Different User Groups
FastPass offers the flexibility to specify different verification processes for each user group. Our platform can even continue the verification process when users provide incorrect responses, ensuring a comprehensive and adaptive security strategy.
Secure and Seamless Integration Workforce Identity Verification with ServiceNow
To be effective, a new secure verification process must integrate seamlessly with ServiceNow. FastPass is certified by ServiceNow significantly improving the password reset process by automating numerous manual tasks and achieving speeds over 50% faster than traditional methods.
Watch our comparison video to see how FastPass's secure workforce identity verification surpasses the standard ServiceNow process.
Broad Compatibility with All Corporate Environments and Password Systems
FastPass integrates effortlessly with all types of corporate environments, whether you operate an on-premises system with Active Directory, have transitioned to Entra, or use a hybrid environment. Our solution supports all Windows setups, from small organizations with 500 users to large enterprises with over 100,000 users.
FastPass also manages a variety of password systems, including IBM X, IBM I, SAP, Oracle, SQL, LDAP, and others, ensuring secure user verification and password resets across all platforms.
Choose the deployment option that best fits your organization: the FastPass on-premises solution or the FastPass Cloud. For managed service providers, we offer a multi-tenant version to efficiently support multiple clients.
Pricing
The annual subscription depends primarily on the number of users, but also how many different application passwords you have and if it is on-premises or cloud. The price for on-premises 4,000 users typically starts with 0.45$/user/month.
FastPass Identity Verification Manager (IVM) is an enterprise product for cloud and on-premises competitively priced, based on the number of user-ids and functionality. No extra costs for ServiceNow integration.
Contact us for more a meeting around your situation and how to implement FastPass.
ServiceNow Scripting vs. FastPass IVM for User Verification
"Can’t we handle user verification in ServiceNow without adding another product?"
This is a common question we hear from organizations. At first glance, it might seem like avoiding an additional product would save both money and staff time during implementation and ongoing operations. But the decision is more nuanced than it seems.
The critical factor to consider is the flexibility and functionality you need. While ServiceNow offers scripting capabilities, FastPass IVM is designed to adapt to your specific business needs, providing a highly customizable solution. With ServiceNow, however, you may find yourself having to adjust your business processes to fit within the limitations of its native verification features.
Additionally, the time and cost of developing and maintaining custom ServiceNow scripts can quickly add up—often surpassing the cost of implementing FastPass IVM, which is a ready-to-use solution.
To help you make an informed decision between developing your own solution or choosing a proven product, we encourage you to explore this detailed comparison between ServiceNow scripting and FastPass IVM.
Customer Cases
When a user has forgotten the corporate password, they phone and ask for a new one.
But how can the service desk analyst be sure that it is the right person at the phone? This is a well-known risk.
Password Reset in Service Desk
With FastPass Identity Verification Manager (IVM) all your supporters/analysts will perform the authentication and password issuance process identically and secure! If you want to change the process you make an easy configuration change, and all supporters will immediately follow the new process.
When you integrate FastPass IVM with ServiceNow the process is at least as fast as a comparable ServiceNow process.
Self-service of Password Reset
If you want a high performance Self-Service of Password Reset solution then FastPass supports ServiceNow as well: FastPass SSPR
How does it work?
When a user calls the service desk with a password issue the analyst clicks on the “password button” in ServiceNow password reset process and is seamlessly connected to FastPass IVM. IVM now takes control and commands the questions and test to be asked from the user. IVM even brings in dynamic and contextual data impossible for hackers to produce. Each user group might have its own workflow depending on security profile.
When the user is verified he can reset the password himself according to the password policy – see the video.
Supported credentials now are:
Can I try?
You can test FastPass-ServiceNow in your own environment. We will help you do the necessary configuration. The easy way is connection to the FastPass Cloud, but on-premise is available too.
FastPassCorp offers a secure and forced workflow certified by ServiceNow.
The integration is available from the ServiceNow Store.
Will FastPass work with other stuff?
Out of the box FastPass works with Windows passwords, but if you need to verify SAP users for password reset you can do this too . You can even connect to Oracle, IBM, LDAP, SQL and many other corporate passwords.
Password reset as self-service for Windows is standard. You can even do self-service for SAP, Oracle, IBM, LDAP, SQL and many other corporate passwords too.
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