Secure Self Service Password Reset Software

Best Self Service Password Reset Tool at a low cost per user

Combines SSPR with user verification at the help desk and advanced MFA.

The dilemma for high security organizations: How to reduce the security risks without increasing the IT costs!

FastPass gives you high user adoption and convenience with SSPR, combined with protection for the password reset process at your help desk  against social engineering.

INTERESTED IN SSPR FOR:

Guide to defining your requirements and SSPR solutions:

Get a full overview of the top criteria for self-service password reset functionality, click here.

Compare the 10 best SSPR software for advanced or large infrastructure accounts What are the best SSPR Solutions?

10 best sspr products comparison

Users working from home -WFH – or remote

After COVID the number of users working from home exploded. For the help desk and the users one technical problem persists: If a user has forgotten his password the help desk supporter can’t change it at the PC-cache. The user must return to his office with his PC to do it!

See how FastPass gives the users password self-service even from home and relieving the help desk from the task and time spent: Password reset for remote employees.

FastPass brings new and innovative ideas to Self Service of Password Reset (SSPR) for a better user experience and security

NEW ADDITIONAL SECURITY FEATURE: Managers and trusted colleagues can also approve the user to reset their password.

  • Managers and trusted colleagues can approve the user for password self-service – no calls to the service desk
  • Users can authenticate with Smartcard, DUO, RSA, Microsoft and Google Authenticators and many more
  • Self-service for application passwords: SAP, Oracle, IBM, LDAP, SQL and of course Active Directory
  • Multi-factor authentication depending on groups and situation
  • Password reset for “Work-from-home” PCs
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Manager Approval is a new and innovative SSPR verification method – see the video demo.

HOW SELF-SERVICE PASSWORD RESET WORKS

What is a self-service password reset tool?

A Self-Service Password Reset (SSPR) Tool is used when the users reset passwords without assistance from an IT Service Desk.

User verification is done with alternate security credentials.

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Contact FastPassCorp to discuss solutions to your situation

Pricing

Pricing depends primarily on:

  • Number of users
  • Other passwords than Windows to be included?
  • Functionality
  • On-premises or Cloud

What are the benefits of SSPR?

  • Most organizations will benefit from self-service of passwords. Users don’t wait in a long telephone queue Monday morning waiting to get a password reset or unlock = better service.
  • 20-30% of all calls to the help desk are removed = increased productivity and lower costs.
  • Security: Reduces the risk of social engineering attacks on helpdesk staff.

For more details on the benefits of an SSPR solution: FasPass SSPR Business Case for the Help Desk

For more details on the requirements:  FastPass SSPR Features

Having an SSPR Tool means

24/7 user self-service password reset

Helping your users

  • User self service password reset available 24/7
  • Easy password service for BYOD users (password change and expiration)
  • Password reset for remote PC’s password cache
  • Increased productivity
less cost and easier planning for service desk calls

Supporting the Help Desk

  • Time to do important calls
  • Fewer calls = lower costs
  • Easier planning when Monday morning peaks stop

reduced risk of business loss from data breaches

Security for your Company

  • Being able to avoid penalties and fines from authorities
  • Surely reduced risk of business losses from data breaches

Research shows user acceptance is a challenge in helpdesk tools

Service Desk Institute (SDI) research shows it is a challenge to get user acceptance when it comes to self-service password reset. FastPass, however, has helped a lot of businesses create very high adoption rates hence self-service password reset success is achievable.

Download our free guide in successful SSPR implementation.

6 Steps to Success: Password Self-Service

Frequently Asked Questions

Infrastructure

FastPass is available in different deployment scenario:

  • On-premise
  • Cloud
  • Managed Service Provider version (multi-tenant)

FastPass can be used to reset many different types of passwords from the FastPass portal of from the help desk:

  • AD / AD Multi forest
  • Azure (Microsoft Entra ID)
  • SAP HANA / SAP JAVA
  • Oracle
  • IBM I / IBM Z
  • SQL
  • LDAP and many more
FastPass System Infrastructure for SSPR

Considerations for Self-Service Password Reset implementation

With FastPass SSPR Manager customers reach 85-90% adoption rate. This translates to a very strong business case for users and the helpdesk when calls to the help desk for password assistance practically disappears!

With FastPass the users can reset passwords and do account unlock. FastPass covers all enterprise password types like Active Directory, Azure, SAP, Oracle, IBM and many others.

Management must organize the complete process to achieve the wanted productivity gains, which is the result of the functionality in FastPass SSPR and the FastPass Best Practice description:

Enrollment is needed for the registration of the users personal and secret information with the tool. FastPass can force users to enrol or execute an automatic e-mail invitation process. The two methods combined secures that all users get enrolled.

You might have tried unsuccessfully to implement an SSPR solution, without really understanding why it failed. This blog offers you some answers and positive suggestions: Why SSPR fails and what do do about it

SSPR for Active Directory, SAP, Oracle and IBM
MFA Authentication

FastPass offers many authentication methods to ease the authentication for users. The principle is that users have free choice between the different authentication types approved by the security officer.

FastPass SSPR also offers multi-factor authentication (MFA) for special users and situations like remote users. The methods include: Question/answers, SMS, TOTP, Smartcard, Authenticators, RSA and more.

Users can access FastPass from domain PCs and from a remote mobile device or from any browser. With Windows passwords, it only works when the user can reset the password from his normal PC before Windows log-in, as this is exactly the user’s problem! With the use of the FastPass PC-client users can use SSPR even though the PC is ‘dead’!

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Easy Implementation and High Security

You can install the FastPass application at your own server or from the FastPass Cloud. FastPass must have the privileged password for the password directory. Service password reset or privileged password reset is not the role of FastPass.

MSP organizations can use FastPass as a multi-tenant solution supporting many customers from just one FastPass server.

The administrator can with analytics easily plan the monitoring of users’ use of FastPass. How many resets per day? How many users have enrolled? What user is a frequent visitor of the service? This will be part of the auditing process for the controller.

FastPass as verification platform solution:

FastPass is the complete solution for password resets. FastPass helps users easily do self-service of password resets and furthermore protects the help desk supporters against social engineering attacks when they assist a user. FastPass comprises a user centric design making it easy for users and supporters for self-service and assisted service!

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  • Windows Workstation on domain pre log-in
  • Windows workstation remote – work from home – wfh
  • Smart devices Iphone, Android
  • Self-service portals

Key Process: Verify the User

    • Decided by IT Security Management
    • Depends on the subsequent action
    • Depends on the user’s location
    • Depends on the user’s profile
    • Is this the user’s normal PC?
    • Data from AD and Azure to determine if this is normal behavior
    • Data from AD and Azure to be used for questions
    • Data from other systems like IDM, HR, Finance to be used
    • Data from FastPass like failed attempts and last time for visit

       

  • Manager and colleague found in AD or HR system
  • Approves through FastPass to prevent misuse
  • Strongest verification possible
  • Can be found in system data – no enrollment needed
  • Users select questions and give answers – Private or Semi-private
  • Users make their own questions
  • MS Authenticator
  • Google Authenticator
  • OKTA [see video]
  • DUO
  • RSA
  • Smartcard
  • Private E-mail
  • SMS
  • Help Desk PIN
  • MitId (DK)
  • SAML integration
SSPR verify user process image
SSPR Actions and verification image

Key Process: Actions

    • Reset a password
    • Unlock a password
    • Change a password
    • Escalate process to managers
    • Give access to It-systems
    • Share information
    • Give assets like devices away

best sspr solutions software image
For a full overview of the top criteria for self-service password reset functionality, click here.

and the 10 best SSPR software

General Features

Features
Customer defined processes per user group
Notification services for all actions to users and management
Statistics
PW-policy indicator for self service
More than 30 languages
User interface can be matched with customer’s logo and typo.
Password Policy Enforcer
Extends Password Policy for AD
Preventing “forbidden” passwords
Password expiration notification
Prevent breached passwords “Ihvebeenpawned”

 FastPass SSPR Self Service Password Reset supports various systems

FastPass Active Directory Self Service also covers other systems such as SAP/ Oracle / IBM i, and more. FastPass supports Active Directory and Azure Active Directory users.

FastPass Active Directory Self Service for Password Reset lets you start with an advanced and automatic platform for Windows Active Directory passwords. You can later add functionality as your requirements increase. Reach 90%+ adoption rate with forced enrolment and rich authentication options.

FastPass covers Active Directory, Multi-AD, Multi-forest AD, Azure AD/Microsoft Entra ID, Hybrid Azure AD.

SAP password reset tool for Self Service or Synchronize:

  • Easy to use self-service portal for all instances
  • Supports all SAP variations, and an unlimited number of SAP instances
  • Functionality as FastPass Enterprise
  • Synchronize AD passwords to SAP passwords

Oracle reset password portal and synch for end-users:

  • Easy to use self-service portal for all systems
  • Supports all Oracle variations, and an unlimited number of Oracle systems
  • Functionality as FastPass Enterprise
  • Synchronize AD passwords to SAP passwords

Password synchronization or password reset for IBM i series, IBM Z and RACF:

  • Easy to use self-service portal for all systems
  • Supports all IBM variations, and an unlimited number of IBM systems
  • Functionality as FastPass Enterprise
  • Synchronize AD passwords to SAP passwords

FastPass caters to all types of passwords: Windows / SAP/ Oracle / IBM i, and more.

SAP Oracle IBM and AD Logos

FastPass supports Active Directory and Azure Active Directory / Microsoft Entra ID users.

Why SSPR Fails for businesses servicedeskYou might unsuccessfully have tried to implement an SSPR solution, without really understanding why it failed.

This blog offers you some answers and positive suggestions: Why SSPR fails and what do do about it

password-related calls to service desk

Reduced user password-related calls to the service desk

On average, nearly 25% of calls are password related. If users can use self-service, most of these calls will be unnecessary, and the cost for the service desk can be reduced.

password reset best practice for high user adoption rates

High user adoption rate

FastPassCorp customers have often proved that adoption rates beyond 80%—even 85–95%—are achievable with the right solution and implementation of best practices.

easy implementation and compliant self-service password reset

SSPR is Easily implemented and compliant

Through FastPass process, all the configuration, customization and setup can be done, limiting the programming or scripting of the customer solution.

Password Reset Made Secure Than Ever

No more doubts on verifying the user. The new Manager Approval Feature creates an authentication process dedicated to a user's manager.

Explore other FastPass Solutions to help you improve your password reset solution

You may choose to have your SSPR on-premise or through our cloud based integration with quick & easy implementation. The Cloud service gives customers complete data security and compliance by covering the full circle within password processes: Self-service and manual service desk support for passwords.

FastPass can be shared with MSP's clients to reduce password costs. It is fully customizable and offers powerful features that meets both customer and internal requirements.

Provide a smooth work from home setup by allowing users to manage their passwords remotely. A process where users can reset passwords remotely without the need to call the Service Desk is  possible.

What our customers are saying about us

The biggest businesses in different industries trust FastPassCorp

“We have seen an 80% reduction in assisted password resets. We’re very satisfied with the product. It has significantly freed us up from frustrating and unrewarding password resets.

We can quickly ensure our students receive the very best in learning and teaching.

I highly recommend FastPass. It is a comprehensive, enterprise solution with very high end-user acceptance. It is certainly a best in breed product— clearly focused on providing secure password management. FastPassCorp offers excellent service and a technically robust solution. “

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Oliver Holmes - Deputy Director, Technology and Operations

Nyrstar has chosen FastPass to automate and improve the processes related to users’ forgotten passwords. This has improved user satisfaction and reduced the workload in the IT HelpDesk. The number of forgotten passwords per involved user per year has dropped from 1,6 to 0,3. This is an improvement of 83%!

“We have worked with FastPass for nearly 3 years now, and we have reached the objective for our project. As being one of the first FastPass SAP customers we had some initial challenges. FastPassCorp delivers however very dedicated and qualified support and we have for several years been very satisfied. Recently we decided to extend FastPass to all our international users, and will then reach 5.000 users.”

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Hans Lauwers - SAP Technical Analyst

NNIT has chosen FastPass based on its versatility, as it is able to fit different customer requirements for end-user functions and technical specifications. It is a strategic order for FastPassCorp, rewarding its focus on the MSP version of FastPass for large international outsourcing and MSP companies such as NNIT.

”We strive continuously to improve our service. It is important to us to deliver modern and simple solutions helping customers to a more efficient operation. The cooperation with FastPass is yet another step in this direction”.

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Mads Jakobsen - Associate vice president for NNIT
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