FastPass for Managed Service Providers
Password reset solutions for MSPs
Improve Service Desk Efficiency
Streamline Password Reset Processes
Meet your customer requirements
For most Managed Service Providers (MSP), service desk calls related to password issues are the most frequent type of calls, accounting for 20–35% of all calls.
However, it is not easy for an MSP to turn self-service into profit. Will customers accept self-service? What process is described in the contract? How will it affect prices? What are the consequences for Service Level Agreements (SLA)?
For most Managed Service Providers (MSP), service desk calls related to password issues are the most frequent type of calls, accounting for 20–35% of all calls.
Reduce cost
Fewer password calls for the service desk
Significantly reduce or eliminate cost for night and weekend shifts
Reduce Monday morning peak loads to provide easier planning
Reduce penalties for SLA breach
Increase your Revenue capabilities for the following areas:
Manual password resets
Two-factor authentication
Reset a remote PC-cache password -not possible with standard tools
Improved authentication process
Password synchronization
24/7 availability if it is not offered in the customer’s present contract
Solutions made for MSPs
More features:
Offer functionality and flexibility as our feature offers individual configuration for each user.
Enjoy a multi-tenant design to create substantial savings by having one system to maintain and operate across different customers
Customize according to your own brand
Secure & Compliant according to the standard Support IT Security Workflow & GDPR Guidelines
Choose your deployment model
Private Cloud (your own name)
On-premise FastPass
Choose your system
"The number of forgotten passwords per involved user per year has dropped from 1.6 to 0.3. This is an improvement of 83%!"
