The first step in improvement is the understanding of your challenges! You might have experienced low adoption of your self-service of password reset (SSPR) solution like many others?
According to the Service Desk Institute (SDI) half of the organizations that implement SSPR (self-service password reset) only get a user acceptance of less than 25%. The self-service of passwords may sound like a simple change, but the research from SDI proves it's not.
With 10 years of experience implementing SSPR for large organizations, FastPassCorp has gained a deep understanding, why users prefer or have to call the service desk rather than to use a self-service solution.
Find inspiration on what else you can improve in your password self-service process.
We know that a lot of companies struggle while implementing self-service solution and we believe this mini e-book can help you.
Share this mini e-book with your colleagues and get a fresh start.
Moreover, in a few weeks, we publish the ultimate guide to self-service of passwords and its successful implementation. It will cover:
- Project management