Implementing Best Practices for User Verification
Finn Jensen | Founder, FastPasscorp
The IT help desk has become a prime target for attackers, with groups like Scattered Spider using social engineering tactics to trick agents into handing over credentials. Breaches at global companies have shown that weak verification processes can cost millions and cause massive reputational harm. That’s why securing user verification isn’t just an IT issue—it’s a business necessity. This new guide lays out the essential best practices to protect against modern threats, offering both a clear framework and real-world case studies to follow. Whether you’re in IT, finance, or HR, the principles here can strengthen your organization’s first line of defense.
Purpose of This Guide
This guide focuses on verifying existing internal users and preventing social engineering attacks on IT help desks.
It explains how to set up a secure and efficient user verification process that protects against fraud while improving overall efficiency.
Key Highlights
- Summary
- Problem statement: Passwords and TAPs are issued to hackers
- Solution Principles
- Verification methods including Tokens
- Business Case
- Early warnings against attacks
- IT integration aspects
- Customer experience for a secure validation workflow
- Key requirements for a secure validation workflow
Download the IVM Guide: Real-World Best Practices for User Verification here.
