SSPR Password Self Service Reset with 90% User Adoption

Make a strong business case with a Service Password Reset Software SSPR for Windows – Active Directory, SAP, Oracle, IBM a.o.

FastPass brings new and innovative ideas to Self Service of Password Reset (SSPR) for a better user experience and security

NEW ADDITIONAL SECURITY FEATURE: Managers and trusted colleagues can also approve the user to reset their password.

Managers and trusted colleagues can approve the user for password self-service – no calls to the service desk

Users can authenticate with Smartcard, DUO, RSA, Microsoft and Google Authenticators and many more

Self-service for application passwords: SAP, Oracle, IBM, LDAP, SQL and of course Active Directory

Multi-factor authentication depending on groups and situation

Password reset for “Work-from-home” PCs

Forced enrolment or automatic email invitations to link users to self-service

Modern Password Policy enforced at user entry of new password

Manager Approval is a new and innovative SSPR verification method – see the video demo.

What does FastPass SSPR - Password Reset Tool Do?

How Self-Service Password Reset Works

Self-Service Password Reset (SSPR) is when the users reset passwords without assistance from an IT Service Desk.

User verification is done with alternate security credentials.

 FastPass SSPR Self Service Password Reset supports various systems

FastPass Active Directory Self Service also covers other systems such as SAP/ Oracle / IBM i, and more. FastPass supports Active Directory and Azure Active Directory users.

FastPass Active Directory Self Service for Password Reset lets you start with an advanced and automatic platform for Windows Active Directory passwords. You can later add functionality as your requirements increase. Reach 90%+ adoption rate with forced enrolment and rich authentication options.

FastPass covers Active Directory, Multi-AD, Multi-forest AD, Azure AD, Hybrid Azure AD.

SAP password reset tool for Self Service or Synchronize:

  • Easy to use self-service portal for all instances
  • Supports all SAP variations, and an unlimited number of SAP instances
  • Functionality as FastPass Enterprise
  • Synchronize AD passwords to SAP passwords

Oracle reset password portal and synch for end-users:

  • Easy to use self-service portal for all systems
  • Supports all Oracle variations, and an unlimited number of Oracle systems
  • Functionality as FastPass Enterprise
  • Synchronize AD passwords to SAP passwords

Password synchronization or password reset for IBM i series, IBM Z and RACF:

  • Easy to use self-service portal for all systems
  • Supports all Oracle variations, and an unlimited number of Oracle systems
  • Functionality as FastPass Enterprise
  • Synchronize AD passwords to SAP passwords
password-related calls to service desk

Reduced user password-related calls to service desk

On average, nearly 25% of calls are password related. If users can use self-service, most of these calls will be unnecessary, and the cost for the service desk can be reduced.

password reset best practice for high user adoption rates

High user adoption rate

FastPassCorp customers have often proved that adoption rates beyond 80%—even 85–95%—are achievable with the right solution and implementation of best practices.

easy implementation and compliant self-service password reset

SSPR is Easily implemented and compliant

Through FastPass process, all the configuration, customization and setup can be done, limiting the programming or scripting of the customer solution.

FastPass caters to all types of passwords: Windows / SAP/ Oracle / IBM i, and more.

FastPass supports Active Directory and Azure Active Directory users.

Does my business need a self-service password reset tool?

Do your users want 24/7 support for password calls? 
Are you about to increase headcount in the service desk? 
Do you want to reduce cost in the service desk? 
Are users working from home? 

If you can answer YES to any of these questions, then contact us to learn how FastPass can give a fast relief.

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Easy Implementation and High Security

You can install the FastPass application at your own server or from the FastPass Cloud. FastPass must have the privileged password for the password directory. Service password reset or privileged password reset is not the role of FastPass.

MSP organizations can use FastPass as a multi-tenant solution supporting many customers from just one FastPass server.

The administrator can with analytics easily plan the monitoring of users’ use of FastPass. How many resets per day? How many users have enrolled? What user is a frequent visitor of the service? This will be part of the auditing process for the controller.

Considerations for Self-Service Password Reset implementation

With FastPass SSPR Manager customers reach 85-90% adoption rate. This translates to a very strong business case for users and the helpdesk when calls to the help desk for password assistance practically disappears!

With FastPass the users can reset passwords and do account unlock. FastPass covers all enterprise password types like Active Directory, Azure, SAP, Oracle, IBM and many others.

Management must organize the complete process to achieve the wanted productivity gains, which is the result of the functionality in FastPass SSPR and the FastPass Best Practice description:

Enrollment is needed for the registration of the users personal and secret information with the tool. FastPass can force users to enrol or execute an automatic e-mail invitation process. The two methods combined secures that all users get enrolled.

FastPass offers many authentication methods to ease the authentication for users. The principle is that users have free choice between the different authentication types approved by the security officer.

FastPass SSPR also offers multi factor authentication (MFA) for special users and situations like remote users. The methods include: Question/answers, SMS, TOTP, Smartcard, Authenticators, RSA and more.

Users can access FastPass from domain PCs and from a remote mobile device or from any browser. With Windows passwords it only works when the user can reset the password from his normal PC before Windows log-in, as this is exactly the user’s problem! With the use of the FastPass PC-client users can use SSPR even though the PC is ‘dead’!

FastPass customers have often proved that adoption rates beyond 80%—even 85–95% —are achievable with the right solution and a best practice implementation

Having an SSPR Tool means

24/7 user self-service password reset

Helping your users

User self service password reset available 24/7

Easy password service for BYOD users (password change and expiration)

Password reset for remote PC’s password cache

Increased productivity

less cost and easier planning for service desk calls

Supporting the Help Desk

Time to do important calls

Fewer calls = lower costs

Easier planning when Monday morning peaks stop

reduced risk of business loss from data breaches

Security for your Company

Being able to avoid penalties and fines from authorities

Surely reduced risk of business losses from data breaches

FAQ-image
Do we have to enroll users to use self-service in FastPass?

No - not for all users. If you have the users cellphone numbers, FastPass can use the number from AD or in other ways uploaded to FastPass. Answers from otrher systems to some simple questions can be uploaded too. Remember however, that the value of the verification process depends on the fact that ONLY THE USER knows the answers!

Can FastPass reset the local PC password when the user is working from home?

Yes. The PC must have access to internet and your company must have a VPN connection. For more details click here.

Many users forget the answers to their challenge questions. What do you propose to make the Q/A process user friendly?

Two ideas. One: Let users formulate their own questions – it is then more likely that they can remember the answer. Two: Formulate questions where the user can find the answer instead of remember it. As examples: What is the number on your private key to your house? Give the four digits on your favorite credit card position 5-8.

For more suggestions on good questions in general read the: Best practices guide to self-service of passwords

What languages are supported?

FastPass supports more than 30 different languages. You can per user group configure which language to use. In addition FastPass automatically adapts to the choice of language in the browser.

For end user language support, click here.

We need a very secure verification for a few selected groups of employees. How can FastPass help?

The most secure verification is done by someone who knows the user and who is trusted by the organization. You can configure FastPass to force manager approval for selected groups with security sensitive users. Instead of manager approval it can be a trusted colleague.

What is best: FastPass on-premise or Cloud?

Functionally you can configure the same solution for the users in both situations. We recommend that your IT-strategy should decide whether to go for in-house or cloud. The FastPass Cloud solution has however access to more operational data than the on-premise version, so the dashboards and reporting with the cloud offer more.

How long does it take to implement?

For AD-only implementations we see it done within a timeframe of 1-2 weeks. For complex installations with IBM mainframes and SAP we see that it might take up to 3 months. With FastPass Cloud the technical part is even shorter.

How quickly can a proof of concept be setup?

With FastPass a POC can be up and running within a day. With additional target systems (SAP/Oracle etc.) expect to add some more days.

What out of the box interfaces are available for integrating with ITSM?

FastPass easily integrates with any ITSM system. (e.g. Remedy, Microfocus Service Request Center Software, Service Now, Wendia POB).

What security accreditation has the tool got?

FastPass V4 has been penetration tested by Backbone Security.com Inc. - 811 Ann St. Stroudsburg PA 18360

What operating systems does the client support and is there a BYOD/ optimized website version?

The Self-Service Client for PC supports Windows 7 and Windows 10. For BYOD and browsers, the client is in responsive design and adapts to basically all devices.

What automated reporting and notifications can be configured to detect suspicious behavior?

Notifications can be setup to notify on unusual number of access from individual users having multiple failed attempts.

What is the largest user base this tool has been implemented on?

Installations with 100,000+ users in operation.

Can the solution be setup in a standalone implementation rather than Multi- tenant Fastpass cloud?

The FastPass solution is available for on-premise as well as for FastPass Cloud. Service Providers can operate their own multi-tenant cloud solution.

Password Reset Made Secure Than Ever

No more doubts on verifying the user. The new Manager Approval Feature creates an authentication process dedicated to a user's manager.

Research shows user acceptance is a challenge in helpdesk tools

Service Desk Institute (SDI) research shows it is a challenge to get user acceptance when it comes to self-service password reset. FastPass, however, has helped a lot of businesses create very high adoption rates hence self-service password reset success is achievable. Download our free guide in successful SSPR implementation.

6 Steps to Success: Password Self-Service

Get Full Guide

What our customers are saying about us

The biggest businesses in different industries trust FastPassCorp

“We have seen an 80% reduction in assisted password resets. We’re very satisfied with the product. It has significantly freed us up from frustrating and unrewarding password resets.

We can quickly ensure our students receive the very best in learning and teaching.

I highly recommend FastPass. It is a comprehensive, enterprise solution with very high end-user acceptance. It is certainly a best in breed product— clearly focused on providing secure password management. FastPassCorp offers excellent service and a technically robust solution. “

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Oliver Holmes - Deputy Director, Technology and Operations

Nyrstar has chosen FastPass to automate and improve the processes related to users’ forgotten passwords. This has improved user satisfaction and reduced the workload in the IT HelpDesk. The number of forgotten passwords per involved user per year has dropped from 1,6 to 0,3. This is an improvement of 83%!

“We have worked with FastPass for nearly 3 years now, and we have reached the objective for our project. As being one of the first FastPass SAP customers we had some initial challenges. FastPassCorp delivers however very dedicated and qualified support and we have for several years been very satisfied. Recently we decided to extend FastPass to all our international users, and will then reach 5.000 users.”

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Hans Lauwers - SAP Technical Analyst

NNIT has chosen FastPass based on its versatility, as it is able to fit different customer requirements for end-user functions and technical specifications. It is a strategic order for FastPassCorp, rewarding its focus on the MSP version of FastPass for large international outsourcing and MSP companies such as NNIT.

”We strive continuously to improve our service. It is important to us to deliver modern and simple solutions helping customers to a more efficient operation. The cooperation with FastPass is yet another step in this direction”.

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Mads Jakobsen - Associate vice president for NNIT

Learn more about our other product offerings:

You may choose to have your SSPR on-premise or through our cloud based integration with quick & easy implementation. The Cloud service gives customers complete data security and compliance by covering the full circle within password processes: Self-service and manual service desk support for passwords.

FastPass can be shared with MSP's clients to reduce password costs. It is fully customizable and offers powerful features that meets both customer and internal requirements.

Provide a smooth work from home setup by allowing users to manage their passwords remotely. A process where users can reset passwords remotely without the need to call the Service Desk is  possible.

Transform your business today with FastPass

Get in touch with us today by filling up the form and our team will get back to you as soon as possible.

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