Secure Self Service Password Reset Software
Best Self Service Password Reset Tool at a low cost per user
Combines SSPR with user verification at the help desk and advanced MFA.
The dilemma for high security organizations: How to reduce the security risks without increasing the IT costs!
FastPass gives you high user adoption and convenience with SSPR, combined with protection for the password reset process at your help desk against social engineering.
Key Process: Verify the User
- Decided by IT Security Management
- Depends on the subsequent action
- Depends on the user’s location
- Depends on the user’s profile
- Is this the user’s normal PC?
- Data from AD and Azure to determine if this is normal behavior
- Data from AD and Azure to be used for questions
- Data from other systems like IDM, HR, Finance to be used
- Data from FastPass like failed attempts and last time for visit
- Manager and colleague found in AD or HR system
- Approves through FastPass to prevent misuse
- Strongest verification possible
- Can be found in system data – no enrollment needed
- Users select questions and give answers – Private or Semi-private
- Users make their own questions
- MS Authenticator
- Google Authenticator
- OKTA [see video]
- Private E-mail
- Help Desk PIN
- MitId (DK)
- SAML integration
Key Process: Actions
- Reset a password
- Unlock a password
- Change a password
- Escalate process to managers
- Give access to It-systems
- Share information
- Give assets like devices away
FastPass is available in different deployment scenario:
FastPass can be used to reset many different types of passwords from the FastPass portal of from the help desk:
Customer defined processes per user group
Notification services for all actions to users and management
PW-policy indicator for self service
More than 30 languages
User interface can be matched with customer’s logo and typo.
|Password Policy Enforcer|
Extends Password Policy for AD
Preventing “forbidden” passwords
Password expiration notification
Prevent breached passwords “Ihvebeenpawned”
Pricing depends primarily on:
FastPass brings new and innovative ideas to Self Service of Password Reset (SSPR) for a better user experience and security
NEW ADDITIONAL SECURITY FEATURE: Managers and trusted colleagues can also approve the user to reset their password.
Manager Approval is a new and innovative SSPR verification method – see the video demo.
HOW SELF-SERVICE PASSWORD RESET WORKS
What is a self-service password reset tool?
A Self-Service Password Reset (SSPR) Tool is used when the users reset passwords without assistance from an IT Service Desk.
User verification is done with alternate security credentials.
Contact FastPassCorp to discuss solutions to your situation
FastPass SSPR Self Service Password Reset supports various systems
FastPass Active Directory Self Service also covers other systems such as SAP/ Oracle / IBM i, and more. FastPass supports Active Directory and Azure Active Directory users.
FastPass Active Directory Self Service for Password Reset lets you start with an advanced and automatic platform for Windows Active Directory passwords. You can later add functionality as your requirements increase. Reach 90%+ adoption rate with forced enrolment and rich authentication options.
FastPass covers Active Directory, Multi-AD, Multi-forest AD, Azure AD/Microsoft Entra ID, Hybrid Azure AD.
Reduced user password-related calls to the service desk
On average, nearly 25% of calls are password related. If users can use self-service, most of these calls will be unnecessary, and the cost for the service desk can be reduced.
High user adoption rate
FastPassCorp customers have often proved that adoption rates beyond 80%—even 85–95%—are achievable with the right solution and implementation of best practices.
SSPR is Easily implemented and compliant
Through FastPass process, all the configuration, customization and setup can be done, limiting the programming or scripting of the customer solution.
Easy Implementation and High Security
You can install the FastPass application at your own server or from the FastPass Cloud. FastPass must have the privileged password for the password directory. Service password reset or privileged password reset is not the role of FastPass.
MSP organizations can use FastPass as a multi-tenant solution supporting many customers from just one FastPass server.
The administrator can with analytics easily plan the monitoring of users’ use of FastPass. How many resets per day? How many users have enrolled? What user is a frequent visitor of the service? This will be part of the auditing process for the controller.
Considerations for Self-Service Password Reset implementation
With FastPass SSPR Manager customers reach 85-90% adoption rate. This translates to a very strong business case for users and the helpdesk when calls to the help desk for password assistance practically disappears!
With FastPass the users can reset passwords and do account unlock. FastPass covers all enterprise password types like Active Directory, Azure, SAP, Oracle, IBM and many others.
Management must organize the complete process to achieve the wanted productivity gains, which is the result of the functionality in FastPass SSPR and the FastPass Best Practice description:
Enrollment is needed for the registration of the users personal and secret information with the tool. FastPass can force users to enrol or execute an automatic e-mail invitation process. The two methods combined secures that all users get enrolled.
FastPass offers many authentication methods to ease the authentication for users. The principle is that users have free choice between the different authentication types approved by the security officer.
FastPass SSPR also offers multi-factor authentication (MFA) for special users and situations like remote users. The methods include: Question/answers, SMS, TOTP, Smartcard, Authenticators, RSA and more.
Users can access FastPass from domain PCs and from a remote mobile device or from any browser. With Windows passwords, it only works when the user can reset the password from his normal PC before Windows log-in, as this is exactly the user’s problem! With the use of the FastPass PC-client users can use SSPR even though the PC is ‘dead’!
Having an SSPR Tool means
Helping your users
Supporting the Help Desk
Security for your Company
Frequently Asked Questions
No - not for all users. If you have the users cellphone numbers, FastPass can use the number from AD or in other ways uploaded to FastPass. Answers from otrher systems to some simple questions can be uploaded too. Remember however, that the value of the verification process depends on the fact that ONLY THE USER knows the answers!
Two ideas. One: Let users formulate their own questions – it is then more likely that they can remember the answer. Two: Formulate questions where the user can find the answer instead of remember it. As examples: What is the number on your private key to your house? Give the four digits on your favorite credit card position 5-8.
For more suggestions on good questions in general read the: Best practices guide to self-service of passwords
FastPass supports more than 30 different languages. You can per user group configure which language to use. In addition, FastPass automatically adapts to the choice of language in the browser.
For end user language support, click here.
The most secure verification is done by someone who knows the user and who is trusted by the organization. You can configure FastPass to force manager approval for selected groups with security sensitive users. Instead of manager approval it can be a trusted colleague.
Functionally you can configure the same solution for the users in both situations. We recommend that your IT-strategy should decide whether to go for in-house or cloud. The FastPass Cloud solution has however access to more operational data than the on-premise version, so the dashboards and reporting with the cloud offer more.
For AD-only implementations we see it done within a timeframe of 1-2 weeks. For complex installations with IBM mainframes and SAP we see that it might take up to 3 months. With FastPass Cloud the technical part is even shorter.
With FastPass a POC can be up and running within a day. With additional target systems (SAP/Oracle etc.) expect to add some more days.
FastPass easily integrates with any ITSM system. (e.g. Remedy, Microfocus Service Request Center Software, Service Now, Wendia POB).
The Self-Service Client for PC supports Windows 7 and Windows 10. For BYOD and browsers, the client is in responsive design and adapts to basically all devices.
Notifications can be setup to notify on unusual number of access from individual users having multiple failed attempts.
Installations with 100,000+ users in operation.
The FastPass solution is available for on-premise as well as for FastPass Cloud. Service Providers can operate their own multi-tenant cloud solution.
Password Reset Made Secure Than Ever
No more doubts on verifying the user. The new Manager Approval Feature creates an authentication process dedicated to a user's manager.
Research shows user acceptance is a challenge in helpdesk tools
Service Desk Institute (SDI) research shows it is a challenge to get user acceptance when it comes to self-service password reset. FastPass, however, has helped a lot of businesses create very high adoption rates hence self-service password reset success is achievable.
Download our free guide in successful SSPR implementation.
6 Steps to Success: Password Self-Service
Explore other FastPass Solutions to help you improve your password reset solution
You may choose to have your SSPR on-premise or through our cloud based integration with quick & easy implementation. The Cloud service gives customers complete data security and compliance by covering the full circle within password processes: Self-service and manual service desk support for passwords.
Provide a smooth work from home setup by allowing users to manage their passwords remotely. A process where users can reset passwords remotely without the need to call the Service Desk is possible.
Protect your Passwords today with FastPass
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