23% of Attacks Rely on Stolen Passwords - How Help Desk Password Theft is Compromising Our Cybersecurity

Finn Jensen

Finn Jensen | Founder, FastPasscorp

According to the latest findings from the IBM/Ponemon 2023 survey, social engineering and stolen or compromised credentials are major contributors to data breaches, accounting for 8% and 15% respectively.

The Hidden Danger of Help Desk Breaches

What's particularly alarming is that stolen and compromised credentials extend beyond phishing attacks. These credentials can be pilfered directly from help desks. When combined with social engineering tactics, a staggering 23% of initial attack vectors involve stolen passwords, making it the most significant type of attack.

Interestingly, phishing and stolen credentials are almost the same percentages, marking a shift in the cybersecurity landscape.

Cost-Frquency-Data-Breach-by-Initial-Attack-Vector-IBM-Survery-2023

Interestingly, phishing and stolen credentials are almost the same percentages, marking a shift in the cybersecurity landscape.

Underestimating the Help Desk Vulnerability

In numerous meetings with IT and security management teams, I've observed a concerning trend: the threat against our IT help desks is often downplayed. This critical vulnerability doesn't receive the attention or investment it deserves, despite its potential for severe damage.

This brings us to a crucial question: Are you concerned about the security of your help desk?

Could it be the weak link in your cybersecurity armor, potentially exposing vital user passwords? More importantly, what proactive measures are you considering to safeguard this overlooked aspect of your network?

Conclusion

The IBM/Ponemon 2023 survey sheds light on a critical, yet often ignored, aspect of cybersecurity. As we continue to fortify our defenses against more recognized threats, let's not forget the vulnerabilities that lie within our own support systems. It's time to rethink our approach to help desk security.

I invite you to share your thoughts and strategies on bolstering help desk security. Let's start a conversation that could lead to stronger, more comprehensive cybersecurity practices for all.

Finn Jensen
Contact Finn for a quick FastPass feasibility check!

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