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Home » Blog Share on Facebook Facebook Share on Linkedin Linkedin Share on X X A hacker attack on the service desk happened for Robinhood. It happened for Twitter. 83% of service desk managers fear it can happen for them. Are YOU concerned? All organizations have an IT service desk to help users cope with

Home » Blog Share on Facebook Facebook Share on Linkedin Linkedin Share on X X How to Avoid Weak Passwords in Active Directory Weak or stolen passwords are involved in more than 80% of data breaches according to Verizon DBIR. This poses a risk and is a common concern among CISOs (Chief Information Security Officer),

Home » Blog Share on Facebook Facebook Share on Linkedin Linkedin Share on X X FastPass V4 – Secure Enterprise Passwords More than 80% of data breaches involve a stolen password according to Verizon’s Data Breach Investigation Report. So, the most important security action for any IT organization must be to mitigate this. In a

All IT projects should have a business case, specifying the benefits we expect. For Self-Service Password Reset (FastPass SSPR) projects or password synchronization projects, it is my experience that the majority of corporations have a clear idea of what the objectives are. Reduce the number of password calls to the service desk by a certain

Home » Blog Share on Facebook Facebook Share on Linkedin Linkedin Share on X X Manager Approval in Self-Service Is password self-service secure? The most frequently used verification tests in SSPR solutions are questions/answers and SMS codes. Security experts question the security of both tests. Q/A might be researched and guessed by hackers through social

Update: 2023-2024 FastPass IVC is now called FastPass IVM (Identity Verification Manager). You can check the solution here: FastPass IVM Solution. In April 2020, FastPassCorp announced Identity Verification Client -IVC- as a new module for FastPass Enterprise. The FastPass Enterprise has for many years been highly regarded as the leading Self-Service Password Reset (SSPR) solution

BBC has an in-depth analysis of the Twitter hack, and how the hackers used phones to exploit the service desk at Twitter In the article, Spear-phishing was defined as a targeted attack designed to trick a number of people into handing out information such as passwords for twitter account and other confidential information. Not all the employees

Who owns Identity Verification in Identity Management? Almero Stein, Chief Technology Officer of Integralis sits down with FastPassCorp’s CEO Finn Jensen to talk about accountability of Identity Verification in an organization.  Q1:  Where do the real warm people belong in Identity?  Almero: Typically, we refer subconsciously to identities as warm body people, but it so much more.  Q2: How do we control

Home » Blog Share on Facebook Facebook Share on Linkedin Linkedin Share on X X Verizon DBIR 2020: “..the human element is the most important element to a CISO”. Gabriel Bassett, Information Security Data Scientist from the Verizon Data Breach Investigations Report team says: “I think the human element is the most important element to a

Home » Blog Share on Facebook Facebook Share on Linkedin Linkedin Share on X X High5 Series: Ethical Hacker from Denver explains how companies are attacked through Service Desks’ emotions Brian Self a Certified Information Systems Security Professional (CISSP) & ethical hacker has been interviewed by FastPassCorp’s CEO Finn Jensen about Social Engineering in Service

Home » Blog Share on Facebook Facebook Share on Linkedin Linkedin Share on X X Work From Home Challenges for IT Support Service Desk When your company works from home, that’s 3 new challenges for the service desk! Overnight, all over the world, users are staying at home – and working from home.This requires new

Home » Blog Share on Facebook Facebook Share on Linkedin Linkedin Share on X X You might be in trouble if your user verification is SMS-dependent Now that most employees are working from home, calls to the Service Desk will come externally. For some security policy, SMS authentication is required to verify their identity. But

Home » Blog Share on Facebook Facebook Share on Linkedin Linkedin Share on X X Service desks are vulnerable for password attacks – See what to do in 2020 The service desk has the key to the door to protected data and systems. How do you prevent that the keys are given away? Passwords are

At FastPassCorp, we believe that we now sow the seeds for 2020’s success. Step into 2020 with a clear understanding and plan for how your company can benefit from Self Service Password Reset with our full guide “6 Steps to success with Password Self-Service”. As password calls to service desks in the average count for 20-30% of all calls,

Home » Blog Share on Facebook Facebook Share on Linkedin Linkedin Share on X X 5 reasons why users reject self-service password solutions The first step in improvement is the understanding of your challenges! You might have experienced low adoption of your self-service of password reset (SSPR) solution like many others?According to the Service Desk

With more than 10 years of experience working with large organizations and partners, we have gained deep experience in password-related risks and know how to reduce them. The free self-assessment report by FastPassCorp will give you a 360-degree view of the corporate present status of password policy and processes and point to areas of improvement.

The article “Password Obituary: But is the Humble Password Really Dead?” be Finn Jensen, CEO of FastPassCorp was recently released. Now Spanish and German versions are available. Download below and enjoy! Passwort Nachruf: Aber ist das Passwort wirklich tot? Download Obituario de contraseña: Pero, ¿está la humilde contraseña realmente muerta? Download The English version is

Home » Blog Share on Facebook Facebook Share on Linkedin Linkedin Share on X X Password Obituary: But is the Humble Password Really Dead? by Finn Jensen, CEO of FastPassCorp *You may find German/Spanish versions of the article below The humble password must have read its own obituary many times in recent years given the

Home » Blog Share on Facebook Facebook Share on Linkedin Linkedin Share on X X Is Windows’ strong password policy as strong as you need? Enabling Windows’ strong password policy requires that users comply with 3 out of 5 character requirements. This will not protect your users’ accounts from attacks based on guessing or breaches

The most common way to protect data and provide user authentication is passwords, but nowadays we face a slow decline in their popularity. To sustain acceptable security standards, both businesses and users look for alternatives to their password-based systems. Today biometrics are increasingly popular for authentication, like fingerprint and facial scans. The technology is based

In a Service Desk Institute (SDI) research it is revealed, that the service desk will often be the entry point for a deceptive attack. As the SDI report says: “As to the reality of the risks of unauthorised access to end-user data, Figure 9 shows that 27% of respondents stated that their organisation had identified

Several years ago one of the most well-known hackers Kevin Mitnick (see below) wrote a book on the art of deception, as the easiest way to get access to data and computer systems. Kevin Mitnick knows all there is to know about ways to breach into computer systems with hacker tools. Still he claims that

Can a hacker get access to sensitive corporate data without the use of advanced  hacking technology? According to a new survey report from Service Desk Institute then it seems to be very easy indeed! As shown in this illustration 83% of respondents think that, despite the controls being in place, it’s still possible for a

Since the beginning of remote use, IT passwords have been an integrated part of the users’ interface with IT systems. They have never been loved but have been accepted as a necessary evil. It is said that users don’t like them as they are hard to remember, and so cause trouble when doing the daily

Can your service desk reduce cost per user by 50% in the next 5 years? According to Gartner then this is necessary if you will keep up against the large service providers. Gartner has researched the costs of running a modern service desk or the cost per ticket on an average. The cost per user