Insights into Identity Verification at Help Desks
The social engineering against help desks stealing passwords is a growing problem and causes expensive data breaches. To prevent it you must have:
- A compulsory verification workflow
- Flexible user validation methods
- Highly automated and integrated solution
Corvus Insurance: Attackers don’t break in; they log in
The extent of social engineering against IT help desks with associated costs have now reached an alarming level where Corvus Insurance encourages better protection against identity theft via the service desk: see the blog.
Integrating FastPass IVM with Your ITSM System
Discover how integrating FastPass Identity Verification Management (IVM) with your IT Service Management (ITSM) system can streamline user verification processes and enhance security at your help desk.
Learn more about the seamless integration and its benefits. Read more
Revolutionizing IT Help Desk Security with FastPass and ServiceNow
Explore how FastPass in conjunction with ServiceNow is transforming IT help desk security. This insight highlights the key advantages and improvements brought about by this powerful integration. Read more
User Verification at Help Desks
A comprehensive look at the importance of user verification at IT help desks and the strategies to ensure it is performed effectively. This article provides valuable insights into enhancing security and efficiency. Read more
How to Make Your IT Help Desk Secure
Learn the essential steps to securing your IT help desk. This piece outlines practical measures and best practices to protect sensitive information and maintain robust security protocols. Read more
Top 10 IVM (Identity Verification Management) Solutions
10 Best Solutions for Identity Verification at Help Desks
Understand the different solution archetypes and help you decide what kind of protection model fits your enterprise.
Our overview helps you translate your risk profile and operational needs into clear evaluation criteria. You can compare approaches side by side, see where the market is heading, and identify which vendors deserve a deeper look.
Explore the overview here.
SSPR Verification and Authentication of Users
Verification or authentication of users is of the utmost importance for security as well as for user convenience. If we can reuse the methods used at login for multi-factor authentication, then the users are familiar with the process. Some users will however forget their tokens or their answers to personal questions, and then you need other methods like manager approval in SSPR.
A good productivity test for any help desk manager or operations manager is to be better than the cost levels and prices you will meet from the professional service providers. This blog shows the challenge: Can Your Service Desk Survive The Competition From Managed Service Providers?
Identity Verification: A White Paper
Dive into this detailed white paper on identity verification.
It covers the fundamental principles, challenges, and solutions related to verifying user identities in IT environments.
Help Desk User Confirmation: The Achilles' Heel of IT Security
Understand why user confirmation is often considered the Achilles' heel of IT security at help desks.
This article discusses vulnerabilities and offers strategies to mitigate risks. Read more
Contact us to discuss how you can benefit from self service password reset for your end-users and your help desk: