Customer testimonials

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London Metropolitan University

London Metropolitan University

… seen an 80% reduction in assisted password resets. We’re very satisfied with the product. It has significantly freed us up from frustrating and unrewarding password resets..

NNIT

NNIT, European MSP

 ”We strive continuously to improve our service. It is important to us to deliver modern and simple solutions helping customers to a more efficient operation. The cooperation with FastPass is yet another step in this direction”.

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Front Porch

Front Porch, California USA

… about 90% use FastPass to reset their passwords. So we’ve seen a substantial reduction in calls to the help desk.

Staffordshire and Shropshire Health Informatics Service

Staffordshire and Shropshire Health Informatics Service, UK

…we have met our Customers’ Service and Cost Improvement challenges by reducing our call abandon rates by over 55% and our average wait times by over 60%, despite our overall budget being reduced.

Conway County Bourough Council

Conway County Bourough Council, Wales

We now have approximately 90% of our   customers signed up to FastPass…. The reduction in password     reset calls has enabled us to meet increased calls due to ‘Workwise’ implementation across the authority

Frederikshavn Kommune

Frederikshavn Kommune Denmark

FastPass handled 2,531 password calls, or more than 80% of the total password calls from all the users.

Nyrstar

Nyrstar, Belgium

Nyrstar has chosen FastPass to automate and improve the processes related to users’ forgotten passwords. This has improved user satisfaction and reduced the workload in the IT HelpDesk. The number of forgotten passwords per involved user per year has dropped from 1,6 to 0,3. This is an improvement of 83%!

Varde Kommune

Varde City, Denmark

In October 2012 Varde Municipality implemented FastPass Password Manager to reduce the number of such calls to the service desk. And in just four months it has led to visible results— from 137 monthly calls to the service desk in October 2012 to just 22 calls in January 2013. The number of calls has now been reduced by over 80 percent.

North America T: +1 (212) 419-4921

Europe T: + 45 4810 0410

FastPassCorp A/S 1350 Avenue of the Americas, 2nd Floor, New York, NY 10019, USA FastPassCorp A/S Lyngby Hovedgade 98Kgs. Lyngby, DK 2800 Denmark

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