How to Hack the Service Desk: Reconstruction of a Real Story as Recounted by a Client

Hackers don’t need advanced tools to breach your security. See a detailed reconstruction of a real social engineering attack against an IT help desk.

Impersonating real users, a hacker gets a password from the IT supporters. The reconstruction illustrates how a lack of verification of users calling in to the service desk facilitates password stealing and hence identity theft.

All types of data breaches are possible without a forced and secure identity verification as the FastPass Identity Verification Manager.