Password self-service from FastPass is not hard!!

1 or 2-Factor authentication with:

  • Microsoft Authenticator, Google Authenticator, DUO
  • Smartcard, Phones (SMS), Code-cards
  • Questions: Standard and individual

From everywhere with any device:

  • Active Directory, Azure AD
  • SAP, IBM Z, IBM i, Oracle
  • LDAP, SQL and most other

All users enrolled:

  • Forced enrolment
  • Automatic e-mail service
  • Upload

How?:

  • Cloud
  • On-premise
  • Managed Service Provider version

ENTERPRISE PASSWORD SOLUTIONS

PASSWORD MANAGER FOR CLOUD AND ON-PREMISE

Corporate password requirements

What is Enterprise Password Management? 

“Architecture, organization and activities to secure the password handling by users and authentication office. Includes decisions on authentication, password policies, self-service of passwords and facilitated password reset”. Do you want self-service of passwords? Do you want secure and compliant password processes? Think FastPassCorp!!

FastPass offers enterprise password management solutions for all types of large organizations. It includes on-premise and cloud offerings. You can select basic solutions for Windows Active Directory at budget cost or very advanced multi passwords solution for SAP, Oracle, IBM and others for unlimited number of users. For Managed Service Providers we have FastPass MSP version as a private cloud offering.

FastPass offerings

Solutions for all large organizations

If you consider to invest in a new enterprise password management solution, we suggest that you contact a local FastPass partner or FastPassCorp directly to discuss your situation. We have the experience to inspire for the future requirements customers need for the new solution, and will be happy to consult on this.

Corporate password requirements

  • If you think password self-service, then think adoption success!
  • If you think password compliance, then think assisted password process!

All our offerings are designed to be easy to implement. In large installations and configurations, we have however focused on the needs for configurability to match each individual large customer’s functional and security needs for the password processes.

The FastPass solutions are used by large organizations world-wide. Often our technology is used by large partners who brand the service in their own name – so you might have used FastPass without knowing!

Solutions for all large organizations

Depending on customers’ requirements we see patterns in the choices for the different FastPass offerings:

Pricing depends on your functional requirements and user-count. You can of course choose between purchase and subscription agreements. Contact us or our partners to get an individual quote.

No matter what FastPass solution you choose it is WEB-application secure according to industry security standards:

  • OWASP
  • PCI
  • SANS CYBER

FastPass Enterprise Password Manager facts:

  • FastPass delivers strong authentication
  • FastPass  invites and enforces all selected users to enroll
  • Even passwords on remote PCs’ cache can be reset
  • FastPass can work with multiple AD and Forests
  • Integration with service management systems
  • HelpDesk client to support the service desk employee when assisting end-user calls
  • Enabled for visually impaired persons (W3C Web A.G.)
  • Support for some end-point encryption solutions
  • Different processes for different user-groups
  • Password reset for different password types: SAP, IBM, iSeries, Oracle, Google, special passwords
  • Password synchronization for different password types: SAP, IBM, iSeries, Oracle, Google, KMD

To see the offerings:

DETAILS OF ENTERPRISE PASSWORD MANAGEMENT

END-USER ROLE

Self-service functionality for end-users:

  • Password reset for forgotten passwords
  • Password un-lock
  • Password change using active password
  • Enrollment to the self-service giving information for authentication in self-service
  • Language decided by Windows/browser choice or user’s individual choice from selector. More than 20 end-user languages.

Enrollment of end-users to the password manager:

  • Forced enrollment for users on domain PCs. Requires FastPass PC-client
    • Configurable when to be active. Different choices of user actions.
  • Automatic e-mail service to users to enroll
    • Configurable when to send invitation and when to send reminders
    • Customer makes text for different languages and different user groups.
  • Corporate data
    • Data available in customer’s system like mobile-phone number and corporate data can be imported or be used directly by FastPass. In some situations users, don’t need to enroll.

End-user access to enterprise password management:

  • On domain from PC before Windows log-in: FastPass PC-client
  • External net from PC before Windows log-in: FastPass PC-client. FastPass even reset password on PC-cache. Requires customer VPN and internet connection. Can be WIFI connection
  • WEB-portal intranet
  • Webportal extranet
    • PC
    • Smartphones (iOS, Android)
    • Tablets (iOS, Android)

End-user authentication when using the corporate password manager:

  • Semi-private questions
    • Standard list controlled by administrator
    • Number of questions for authentication configured by administrator
    • Number of questions for enrollment configured by administrator
    • Questions and answers encrypted
    • Question and answers visible by privileged persons like service desk agents
  • Private questions
    • Standard list as above
    • Questions formulated by the end-user herself
    • Data are encrypted and hashed
    • Answers not available for any-one
  • SMS
    • Pin-code to mobile number
  • Private e-mail
    • Pin code to e-mail
  • AD user-id authentication
    • For authentication for other password types than AD then password for AD user-id can be used
  • Code-card
    • Printed small card with coordinates
    • The user is asked to enter specific coordinates proving that he has this card
  • Out-of-band (OOB) authenticators
    • Google authenticator
    • Microsoft authenticator
  • 2-factor authentication
    • Administrator can configure two different types to be used in combination, and both must be OK
    • Can be configured for external net and not for internal users
    • Can be configured for some user groups
    • Can be configured to be active at certain time intervals (like night and week-ends)
  • User’s free choice

Account protection in the password management solution:

  • FastPass locks after X attempts
    • Can only be reopened by Service Desk Role
  • Requires security certificate on device
  • Can be limited to specific IP-addresses
  • Only available for active AD user-ids
  • Notification to end-users when their FastPass account is being used

Password expiration notification:

  • Users can be notified before AD password expiration
  • In particular valuable for remote users
  • Smartphone and tablet users can change passwords directly on portal

Corporate password types – different connectors:

  • Covers most popular corporate password types:
    • Oracle
    • SAP
    • IBM Z
    • IBM ISeries, AS400
    • SQL
    • LDAP
    • Google corp
    • Generic connectors for other types of applications
  • Password reset as above is available
  • Synchronization from AD to any and all of the connectors

Enabled for visually impaired persons (W3C Web A.G.) (optional)

Multi-lingual support:

All text available for the users is available in ‘local’ language for the user. The language is automatically selected based on the browser, or can be selected directly by each user.

  • English
  • French
  • German
  • Spanish
  • Danish
  • Finnish
  • Dutch
  • Chinese / Mandarine
  • Japanese
  • Portuguese
  • Polish
  • Italian
  • Norwegian
  • Swedish
  • Welsh
  • Brazilian
  • Lithuanian
  • Estonian
  • Latvian

Additional languages are easy to add and will be added on request.

SERVICE DESK ROLE

  • Authenticate users calling for assisted service
    • Use system information
    • Use semi-private Q/A
  • Issue a PIN code for end-user enrollment to FastPass self-service. User can then reset the password herself
  • Can reset and un-lock passwords
  • Un-locks FastPass end-user accounts

 

ADMINISTRATOR ROLE AND GENERAL DESCRIPTION

 

The FastPass administrator configures and monitors the application

Configures network access

Writes and modifies user assistance text and field text

Configures enrollment process

Monitors management statistics and log-files

Configures SMS services (internal service or external WEB-service)

SECURITY FOR FASTPASS PASSWORD MANAGER

The security of a software application does not only depend on the software; but also on the complete security of the IT-infrastructure. When it comes to IT-infrastructure FastPassCorp cannot dictate to customers how to configure. We will however promise that we in documentation and consulting recommendations will inform how you can configure your IT-system to protect your FastPass data and processes in your infrastructure.

Protecting the integrity of data

  • Using SSL to connect to AD makes the communication secure. Requires Security Certificate where encryption is RSA with key 2048 or 4096 bits.
  • Internal system encryption is based on AES256 which is the strongest with .net
  • Sensitive data are stored in the database using encryption is based on AES256 which is the strongest with .net.
  • User data can be hashed in addition to encryption to completely protect user data.
  • All sensitive data such as the users’ answers and questions are all AES 256 Bit encrypted.
  • The FastPass TrackEngine makes sure no one can intercept and repost data.
  • Internal communication from Front-end to Back-end to Gateway is only possible using trusted SSL certificates and only from selected IP addresses
  • Password can be stored encrypted (AES 256Bit Encrypted) in the FastPass Database. This enables a set of features to tighten security regarding password history. For example minimum number of differences to any previously used password.

Protecting the Windows PC Client

  • Windows Client has three security levels to prevent any intruders:
    • URL restrictions. The client will only communicate with the FastPass server
    • Keyboard restrictions
    • Process restrictions (Level 1 imposed by Windows, Level 2 imposed by the Windows Client C and .Net level code)

Preventing access to user’s FastPass account

  • Notification to user of authentication attempts using Question/Answers
  • A user cannot answer the same challenge question twice or have the same answers
  • FastPass always checks if a user is still enabled and active in AD before the user can use FastPass (FastPass does not enable users)
  • After 3 failed attempts users are locked in FastPass (not in AD), Service Desk assistance is needed to unlock the account again.
  • CAPTCHA protection against robotic attempts is included.

A Best Practices for security and protection of FastPass access will include the following actions:

  • The fundamental component is installation of FastPass WEB-services in DMZ.
  • Hardening of the DMZ-server according to the FastPass Hardening documentation
  • Demand 2 factor authentication for users coming from WAN
  • User notification of password reset
  • Notify users via SMS and e-mail that their FastPass account has been used – eg. when authentication fails.
  • Use only SSL/TLS versions that are PCI-Compliant

For extra secure environments, the following aspects can be evaluated

  • Only allow access to through the Windows Client on remote PCs (Blocks the browser interface)
  • Demand remote devices to present a trusted device/user certificate
  • Allow Enrollment only from the LAN
  • Limit the IP address scope allowed on the WAN-side

Please contact us for a meeting regarding your situation and choices

Testimonials

”We strive continuously to improve our service. It is important to us to deliver modern and simple solutions helping customers to a more efficient operation. The cooperation with FastPass is yet another step in this direction”.

Mads Jacobsen
 Associate vice president

... seen an 80% reduction in assisted password resets. We’re very satisfied with the product. It has significantly freed us up from frustrating and unrewarding password resets

Oliver Holmes

Deputy Director, Technology and Operations

... The numbers have grown to the point that it would be impossible to operate in today’s busy environment without a password management service

 

 

FastPass handled 2,531 password calls, or more than 80% of the total password calls from all the users.

Per Kristensen

Project manager

 

...we have met our Customers’ Service and Cost Improvement challenges by reducing our call abandon rates by over 55% and our average wait times by over 60%, despite our overall budget being reduced.

Pete Townley

Lead Service Delivery

 

… about 90% use FastPass to reset their passwords. So we’ve seen a substantial reduction in calls to the help desk.

Winston Hughed

Vice President IT

 

We are very pleased with the product.  Fast pass has simplified password management and eliminated many password related calls

 

Chuck Mick

ERP Manager

Nyrstar has chosen FastPass to automate and improve the processes related to users’ forgotten passwords. This has improved user satisfaction and reduced the workload in the IT HelpDesk.

The number of forgotten passwords per involved user per year has dropped from 1,6 to 0,3. This is an improvement of 83%!

Hans Lauwers

SAP

 

... The numbers have grown to the point that it would be impossible to operate in today’s busy environment without a password management service

Haydn Tarr

IT Technical Lead & Coordinator

 

Our employees use it to synchronize their Windows password with their IBM i password when they need to be changed every 90 days due to compliance. We find this is a quiet, behind-the-scenes way for our employees to change and remember their passwords.”

Larry Marxen

Director of Information Systems

 

North America T: +1 (212) 419-4921

Europe T: + 45 4810 0410

FastPassCorp A/S 1350 Avenue of the Americas, 2nd Floor, New York, NY 10019, USA FastPassCorp A/S Lyngby Hovedgade 98Kgs. Lyngby, DK 2800 Denmark

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