FastPass Enterprise Password Manager

Password self-service and facilitated password reset

Self-service of passwords

FastPass enterprise password manager: “Covers the important password management processes for self-service of passwords with a compliant and secure process for the facilitated password reset process in the service desk. The results are high productivity and ease-of-use for all types of corporations”

Think FastPass Enterprise!! When it comes to self-service of passwords for all users FastPass Enterprise Password Manager is the complete choice. To be successful in user adoption many details must be present:

  • Enrollment: FastPass can enforce the majority of users to enroll. For users and situations where forced enrollment is impossible, an automatic email based enrollment service will invite and get the remaining users on-board.
  • FastPass covers all types of passwords (Windows / SAP/ Oracle / IBM i, etc.)
  • Access from all types of devices and situations. Even from a locked PC on domain or even from external network. Smartphones and tablets have special needs that must be covered as well (BYOD)
  • IT security must be protected by flexible choices for authentication from users. Single and 2-factor authentication can be specified depending on situation. The user can choose between standard questions, individual questions, SMS contact, private e-mail contact, code-cards and other methods. FIDO authentication is planned for coming release.
  • It is important that end-users individually and easy can use their native language – with more than 20 languages FastPass can accommodate most users.

First of all the requirement is to get a self service success over 90%. Contact us for a closer look at FastPass Enterprise Password Manager for large corporations. 

Compliance of password processes

Do you think password compliance? According to a IDC report 64% of data breaches are caused by passwords.

The compliance issue has risen to the top of the agenda for IT-management with the new EU General Data Protection Regulation act (GDPR). The consequences of data breaches will from May 2018 be serious for all large organizations. Even if a single UNAUTHORIZED user gets access to personal data a data breach is made!

This makes the password process critical. In particular the assisted process (in the service desk) is vulnerable. SDI (Service Desk Institute) research shows that 35% of organizations don’t have a defined authentication process for password resets!

The costs involved in breaching the GDPR can be up to 4% of annual revenue if a company neglects the security related to personal data and processes, so it seems management no longer has a choice. The question then is: What are the options, when a manual process is difficult and expensive to operate?

Think FastPass! FastPass Enterprise Password Manager offers a complete vision and solution for the password reset process based on the following basic components:

  • The majority of end-user password problems must be handled by the end-user through FastPass self-service of forgotten passwords
  • The few remaining manual calls must then be managed in a compliant process based on management defined process. It must never be possible for a single person in a service desk to do a password reset directly to Active Directory or any other user repository. FastPass Password Compliance Manager controls the agent´s actions – and the process must be monitored. All authentication steps must be defined in FastPass, and a 2-person process can be forced for the users’ with access to highly sensitive applications. All actions are of course registered for monitoring purposes.

Contact us for more information on password compliance and security

Compliance

https://www.youtube.com/watch?v=JysKu2FAWew

FastPass Compliance Management

Even in good self-service implementation around 5-30% of users can’t for various reasons do self-service and will call the service desk. The service desk produces a PIN-code for enrollment to the FastPass self-service. After the enrollment then the user can do a compliant password reset.

FastPass Compliance Management

Companies must decide how the PIN-code can be double checked and delivered to the end-user. The point is, that it must not be possible for a single person alone in the service desk to decide how to authenticate the end-user and deliver the PIN-code to a calling person! All steps related to the PIN-code must be logged as part of the defined authentication and delivery process. We recommend that service desk assistants should no more have privileged access to the users’ passwords in Active Directory.

Ideal and realistic password compliance relies on:

  • The majority of users use self-service when a password is forgotten
  • No privileged rights for AD password reset to the service desk
  • Assisted password reset is either:
    • a predefined authentication process performed by the agent controlled by FastPass
    • A predefined 2-person process controlled by FastPass
Testimonials

”We strive continuously to improve our service. It is important to us to deliver modern and simple solutions helping customers to a more efficient operation. The cooperation with FastPass is yet another step in this direction”.

Mads Jacobsen
 Associate vice president

... seen an 80% reduction in assisted password resets. We’re very satisfied with the product. It has significantly freed us up from frustrating and unrewarding password resets

Oliver Holmes

Deputy Director, Technology and Operations

... The numbers have grown to the point that it would be impossible to operate in today’s busy environment without a password management service

 

 

FastPass handled 2,531 password calls, or more than 80% of the total password calls from all the users.

Per Kristensen

Project manager

 

...we have met our Customers’ Service and Cost Improvement challenges by reducing our call abandon rates by over 55% and our average wait times by over 60%, despite our overall budget being reduced.

Pete Townley

Lead Service Delivery

 

… about 90% use FastPass to reset their passwords. So we’ve seen a substantial reduction in calls to the help desk.

Winston Hughed

Vice President IT

 

We are very pleased with the product.  Fast pass has simplified password management and eliminated many password related calls

 

Chuck Mick

ERP Manager

Nyrstar has chosen FastPass to automate and improve the processes related to users’ forgotten passwords. This has improved user satisfaction and reduced the workload in the IT HelpDesk.

The number of forgotten passwords per involved user per year has dropped from 1,6 to 0,3. This is an improvement of 83%!

Hans Lauwers

SAP

 

... The numbers have grown to the point that it would be impossible to operate in today’s busy environment without a password management service

Haydn Tarr

 IT Technical Lead & Coordinator

 

Our employees use it to synchronize their Windows password with their IBM i password when they need to be changed every 90 days due to compliance. We find this is a quiet, behind-the-scenes way for our employees to change and remember their passwords.”

Larry Marxen

Director of Information Systems

 

North America T: +1 (212) 419-4921

Europe T: + 45 4810 0410

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