London Metropolitan University
… seen an 80% reduction in assisted password resets. We’re very satisfied with the product. It has significantly freed us up from frustrating and unrewarding password resets..
NNIT, European MSP
”We strive continuously to improve our service. It is important to us to deliver modern and simple solutions helping customers to a more efficient operation. The cooperation with FastPass is yet another step in this direction”.
Front Porch, California USA
… about 90% use FastPass to reset their passwords. So we’ve seen a substantial reduction in calls to the help desk.
Staffordshire and Shropshire Health Informatics Service, UK
…we have met our Customers’ Service and Cost Improvement challenges by reducing our call abandon rates by over 55% and our average wait times by over 60%, despite our overall budget being reduced.
Conway County Bourough Council, Wales
We now have approximately 90% of our customers signed up to FastPass…. The reduction in password reset calls has enabled us to meet increased calls due to ‘Workwise’ implementation across the authority
Frederikshavn Kommune Denmark
FastPass handled 2,531 password calls, or more than 80% of the total password calls from all the users.
Nyrstar has chosen FastPass to automate and improve the processes related to users’ forgotten passwords. This has improved user satisfaction and reduced the workload in the IT HelpDesk. The number of forgotten passwords per involved user per year has dropped from 1,6 to 0,3. This is an improvement of 83%!
Varde City, Denmark
In October 2012 Varde Municipality implemented FastPass Password Manager to reduce the number of such calls to the service desk. And in just four months it has led to visible results— from 137 monthly calls to the service desk in October 2012 to just 22 calls in January 2013. The number of calls has now been reduced by over 80 percent.