Self-service of passwords for travelling or remote users

Self-service of passwords for travelling or remote users

If you forget your password for your PC when you are travelling, your PC is absolutely locked until you get back to your company domain, where the service desk can help you. This might be days later with lost productivity and business as result. Unless the user can do self-service for password reset or password un-lock.

You have however at least two technical challenges when you want to let users have self-service of passwords from remote locations, which even might be from home:

  • Get connection to internet
  • Get the PC-password cache updated

 If you are at a place where you can get an internet cable, then Windows will accept the connection even though the users hasn’t logged in yet (which is the case when the password is forgotten). Often however your only chance for internet connection is via Wi-Fi. This connection is not standard supported by Windows before the user is logged in, even when it is the usual Wi-Fi internet connection.

In this case you need the self-service of passwords solution to establish the Wi-Fi connection. You will have a number of different scenarios from your usual Wi-Fi at home to a first time Wi-Fi. Be sure that the solution you choose will support the situations your users meet.


There is a special case in many public places and hotels, where Wi-Fi connection needs a password to be entered from a browser session. Opening for access to a new browser before Windows have started for real imposes many security threats and must be avoided. The best option for such situations is to benefit from the fact that practically all users have a smartphone. Making a Wi-Fi connection to the user’s smartphone will circumvent all difficulties with unknown Wi-Fi connections. 

With internet connection established it is possible to get to the password self-service portal and change the password at Active Directory if you have a self-service PC-client. To log-in to the PC requires however that the new password is synchronized from AD to the PC password cache. This only happens automatically if the PC is connected to the domain!

For users outside the domain the self-service tool must establish a VPN kind of connection for Windows to make the synchronization. When the synchronization has happened, the user can return to the Windows log-in screen and use the new password that he just reset himself.


Conclusion: You can give your users the tool to reset PC-passwords from distant and uncommon remote places, giving confidence that even a forgotten or locked password can’t spoil the trip!! To see FastPass’ solution for the remote users: FastPass Wi-Fi



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