How do you help SQL users handle the problem of forgotten and locked passwords? Users with smart mobile devices need to log-in 24 hours 7 days a week. They do not expect a full-time manned service desk - they expect self-service!! FastPass offers the ease-of-use and functional richness to support all different requirements from compliance to productivity views.
Many users want to have the same password across SQL and Windows / AD. Then FastPass offers a synchronization SQL Password Reset solution, easy to install. A Windows password change will automatically be synchronized to all the user’s SQL systems. The FastPass synchronization solution is very robust for software upgrades to SQL and Windows server environment.
You might however require or need to have different passwords for different systems! Then users need to make a SQL password reset selectively for the critical SQL systems. They can do this at the FastPass portal where they also reset the Windows password.
You can configure your SQL environment to have different strategies for different SQL systems with FastPass.
All password changes to AD passwords are synchronized to the user's SQL passwords immediately. FastP…
All password changes to AD passwords are synchronized to the user's SQL passwords immediately. FastPass uses a user-map when users have different user-ids for the different systems. With FastPass password filter you can secure a common password policy.Help me choose
More info: SQL
You might have critical SQL systems where you don't want to have identical passwords for the SQL app…
You might have critical SQL systems where you don't want to have identical passwords for the SQL applications and Windows AD. In the FastPass portal the user can select the password he wants to reset!Help me choose
More info: SQL
FastPass Enterprise for SQL is designed for advanced and challenging IT-environments with different …
FastPass Enterprise for SQL is designed for advanced and challenging IT-environments with different processes and security demands. You can configure FastPass to fit your requirements specifically for each usergroup. You can extend with SAP, Oracle and other passwords.Help me choose
More info: SQL
Users forgetting SQL passwords or being locked-out from SQL systems are a cost for the IT service desk
Companies using applications with SQL based passwords look for different solution models to meet this challenge of forgotten or locked passwords:
Password synchronization from Active Directory - Windows to SQL
With FastPass Synchronization then whenever a user changes or resets his password in Windows, FastPass will automatically change his password on his SQL instances. The process is automatic when the AD password is changed, typically through a ctrl-alt-del password change by the user.
The user then only has to remember one password, and all SQL passwords are changed simultaneously.
SQL password reset independant of AD
If you have an installation with a SQL version where your password policy is limited or different compared to your Windows password policy, then you cannot have the same password for SQL and AD. You might also have SQL systems where you do not want to have identical passwords to other systems. Then password synchronization and single-sign on solutions can't work.
Users can then reset and unlock the SQL password directly at the FastPass end-user portal, in the same way as will be done for a Windows password.
We found that FastPass was the only solution in the marketplace with the capability to deliver a fully-fledged solution that we could use for all of our customers. A solution is only good once deployed and we see that the new service based on FastPass is highly popular among our customers. We tested several products in the market and found that the FastPass product stood out clearly as the best product thanks to the easy implementation, single point of management and rich feature set. FastPass supports our strategy of the very best customer experience regardless of the time of day, says Per Werngren, CEO at IDE.
"The Portuguese Parliament was looking for a self-service password reset/unlock solution. We surveyed the market, and found some expensive and complex solutions. Then we discovered FastPass, which seemed to address all our requirements. We did a pilot installation, and were very pleased by the ease of use for both the administrator and the final user interface. We were even more pleased with the low cost for such a complete product. After we acquired the product, installation was a breeze and FastPass support helped us promptly in all our issues and questions. We had the product in full production in about one week after installation and initial testing. Now our users have a simple method to unlock/reset their passwords without contacting helpdesk, at any time of day or night and from everywhere they have Internet access."
Varde City Council needed to improve service for end-users working outside normal business hours, and wanted at the same time to reduce number of calls to the internal IT department. With more than 100 password related calls each month, Varde decided for FastPass to give users self-service for passwords. Varde has two priomary passwords : Windows/AD and an extermnal password from an IBM mainframe (KMD). With FastPass users now have self-service when a password is forgotten or lost. Within less than 3 months more than 80-85% of calls are now handled by users. See the comments from Lea Dragsbæk
Sonoco realized the need to reduce Help Desk expenses and quickly identified password resets as a target call volume. Sonoco had already made a large investment in their identity and access management infrastructure and they wished to capitalize on that with minimal additional investment. Sonoco and Logic Trends collectively identified FastPass’s Password Manager product due to the low licensing cost, low maintenance effort and strong integration with the Microsoft infrastructure.
Faced with a compliancy requirement from our US parent company, we surveyed the market for a tool that would help us to come into line with section 404 of the Sarbannes-Oxley Act, which requires our users to authenticate themselves to the environment and have the ability to manage their own passwords.
Exactly 21 days before the compliance date we found FastPass Password Manager with a connector to our AS/400 environment.
IT Intergroup worked with us to get the FastPass solution in place and we were compliant a week ahead of schedule. All our users are now able to authenticate and resset passwords from a simple browser interface
In the spring 2009 Tulsa Public Schools decided to implement FastPass Password Manager from FastPassCorp. IT-manager Kirk Damron says: "We needed to reduce the load on our Help Desk from numerous calls related to forgotten passwords". With 8000 employees and teachers and increasing complexities in passwords, the ‘forgotten password’ workload was significant.
Kirk Damron adds: "We needed a solution which was easy to implement and administrate, and easy to use for the end-users. FastPass has proved to be just that!"
Installation and implementation was done in just one day, and the continued roll-out to users has been effortless.