The requirements from Managed Service Providers (MSP) are at the same time identical to large companies' requirements but are also unique and different!
The MSPs need to offer the same degree of functionality and flexibility as a large company requires for password self-service. Indeed the MSP needs an additional layer of flexibility, as the future requirements from new customers are unpredictable. This calls for solutions where each customer can be configured completely individually.
With FastPass MSP password management, each customer can be configured completely individual. The features and functionality per client is identical to FastPass Enterprise version.
You can request our document “Managed Service Provider (MSP) requirements for self-service of passwords” below. The uniqueness of FastPass MSP password management is however the multi-tenant design, which is the fundamental base from day one. It means substantial savings for MSPs when you only have one system to maintain and operate.
Financially MSPs often focus on the cost saving elements in self-service passwords. Although it is an important part, then the increased revenue and strategic value from winning new customers might even be more important. To see the total potential economic value please request our document “The case for self-service passwords for Managed Service Providers (MSPs)” below.
All large MSPs have individual requirements. This includes in particular how customer pricing is done. We work with different business models to engage in a true partnership with MSPs. Call us and let us together find the best cooperation model for password self-service for your customers!
You can however only select a secure and certified WEB-solution no matter what product or service you choose from FastPassCorp. We work to the highest standard for WEB-application security and the product is certified for WEB-application security for PCI/DSS, Owasp, SAN Cyber, please link to WEB-security
Please contact us to find the best MSP password management solution for you!
With FastPass we work with Organization as a basic definition. You can have many Organizations in on…
With FastPass we work with Organization as a basic definition. You can have many Organizations in one FastPass server set-up. Each customer will be an independent organization. All customer employees and AD’s and target systems belong to this Organization. Each customer will have its own Organization.
In standard FastPass Enterprise Password Manager, the customer only sees one Organization. The individual configurations a customer can do in a single organization environment are the same as can be done in the multi-tenant version. That’s why you don’t have to do individual FastPass server installations per customer, but can benefit from only one central FastPass server installation and maintenanceHelp me choose
More info: Managed Service Provider Version
If your customers have additional passwords to Windows, as example SAP, Oracle , IBM or others, the …
If your customers have additional passwords to Windows, as example SAP, Oracle , IBM or others, the FastPass MSP version handles this as well.
You can choose synchronization for some systems, and direct password reset for other passwords. FastPass lets you configure password policies to fit with your customer’s requirements.
Take a look at SAP passwords as an exampleHelp me choose
More info: Managed Service Provider Version
Managed Service Providers can have many different contract terms with customers. In some cases passw…
Managed Service Providers can have many different contract terms with customers. In some cases password resets are part of a fixed fee for service desk services. With other customers there might ba a fee per service desk call, and the fee might depend on the time of day or week-end. We know of many other individual arrangements.
Most MSPs want to match their external cost with their revenue stream in.
With FastPass MSP we have many different pricing options to fit your individual customer arrangement to help our MSP customers to get the best possible financial control.
Call us to find the right financial arrangement for you and your customers for password self-serviceHelp me choose
More info: Managed Service Provider Version
Password manager for managed service providers - MSP
The aim for FastPass MSP password management is to help you move all you customers to self-service of passwords. You can for each customer define their individual requirements and processes. In particular managed service providers have to consider, that customers have different requirements. New customers will demand other new features. To be successful the managed service provider must first of all be able to offer flexibility!
This can be in many areas like:
The FastPass MSP works in principle like a private cloud solution. All customers are controlled from the FastPass back-end server (in a virtual machine). The WEB services are available from one or more external IIS-servers. FastPass MSP can identify what domain all users belong to and then reset the password to the customer’s AD.
FastPass MSP has a stringent authentication process for the user’s password reset. Multiple challenge questions must be answered correctly and 2-factor secure authentication can be implemented through combination with PIN codes via SMS to the user.
All communication is secured as is the FastPass database through strong encryption.
Automatic enrollment process for users
FastPass MSP automatically invites all selected users to enrol to FastPass, and continues to send reminders to users until they enrol.
Users can be forced to enrol through FastPass managed service provider’s Forced enrollment Client. This function is activated x days after first invitation if the user has not enrolled. The function is invoked as a NAG service.
FastPass MSP is available where the user sees he has forgotten the Windows password: Windows log-in. Through a ‘Forgotten Password’ button on the Windows log-in the user can activate a ‘dead’ PC.
For users who enter your system through the internet, FastPass is available on your internet and extranet portal! For example FastPass can be accessible from the OWA log-on.
FastPass MSP includes automatic discovery of users and a self-service Enrollment Service.
FastPass MSP includes an automatic discovery service, which extracts information about new and changed employees and groups from each customers’ AD..
Employees who will register personal information, such as authentication question-and-answer profiles or mobile numbers, are automatically prompted to register and receive automatic reminders until they have successfully enrolled. Invitations can be sent by e-mail or sms/text-messages. The text in the invitation mails and reminders are defined by each customer individually.
Employee enrollment and administration is carried out on a secure web form. All data are encrypted using secure HTTPS.
Multi-factor authentication for windows password manager
FastPass MSP offers a secure validation of users. For example, one user can be asked to authenticate with SMS PIN Code and Challenge/Response when executing a Password Reset operation where another user can be asked to authenticate with just Challenge/ Response. User verification is handled through specific authentication profiles that are taking care of the different scenarios each customer wants to control.
Multi domain multi forest and multi organization
FastPass MSP Password Management supports large Active Directory environments including multiple organizations for each customer. Normal installations will only use 1 organization. Service Providers, Outsourcing companies can use the multi-organization feature to run their customers from one central site like a private cloud. The FastPass Cloud is based on this version.
All text available for the usesrs is available in 'local' language for the user. The language is automatically selected based on the browser, or can de selected directly by each user.
The FastPass Password Management solution currently supports the following languages:
Additional languages are easy to add and will be added on request.
We found that FastPass was the only solution in the marketplace with the capability to deliver a fully-fledged solution that we could use for all of our customers. A solution is only good once deployed and we see that the new service based on FastPass is highly popular among our customers. We tested several products in the market and found that the FastPass product stood out clearly as the best product thanks to the easy implementation, single point of management and rich feature set. FastPass supports our strategy of the very best customer experience regardless of the time of day, says Per Werngren, CEO at IDE.
"The Portuguese Parliament was looking for a self-service password reset/unlock solution. We surveyed the market, and found some expensive and complex solutions. Then we discovered FastPass, which seemed to address all our requirements. We did a pilot installation, and were very pleased by the ease of use for both the administrator and the final user interface. We were even more pleased with the low cost for such a complete product. After we acquired the product, installation was a breeze and FastPass support helped us promptly in all our issues and questions. We had the product in full production in about one week after installation and initial testing. Now our users have a simple method to unlock/reset their passwords without contacting helpdesk, at any time of day or night and from everywhere they have Internet access."
Varde City Council needed to improve service for end-users working outside normal business hours, and wanted at the same time to reduce number of calls to the internal IT department. With more than 100 password related calls each month, Varde decided for FastPass to give users self-service for passwords. Varde has two priomary passwords : Windows/AD and an extermnal password from an IBM mainframe (KMD). With FastPass users now have self-service when a password is forgotten or lost. Within less than 3 months more than 80-85% of calls are now handled by users. See the comments from Lea Dragsbæk
Sonoco realized the need to reduce Help Desk expenses and quickly identified password resets as a target call volume. Sonoco had already made a large investment in their identity and access management infrastructure and they wished to capitalize on that with minimal additional investment. Sonoco and Logic Trends collectively identified FastPass’s Password Manager product due to the low licensing cost, low maintenance effort and strong integration with the Microsoft infrastructure.
Faced with a compliancy requirement from our US parent company, we surveyed the market for a tool that would help us to come into line with section 404 of the Sarbannes-Oxley Act, which requires our users to authenticate themselves to the environment and have the ability to manage their own passwords.
Exactly 21 days before the compliance date we found FastPass Password Manager with a connector to our AS/400 environment.
IT Intergroup worked with us to get the FastPass solution in place and we were compliant a week ahead of schedule. All our users are now able to authenticate and resset passwords from a simple browser interface
In the spring 2009 Tulsa Public Schools decided to implement FastPass Password Manager from FastPassCorp. IT-manager Kirk Damron says: "We needed to reduce the load on our Help Desk from numerous calls related to forgotten passwords". With 8000 employees and teachers and increasing complexities in passwords, the ‘forgotten password’ workload was significant.
Kirk Damron adds: "We needed a solution which was easy to implement and administrate, and easy to use for the end-users. FastPass has proved to be just that!"
Installation and implementation was done in just one day, and the continued roll-out to users has been effortless.