HPE Service Anywhere is the most promising tool for end-user services and ITSM productivity. You need, however, a little extra to handle the most frequent call type to the service desk: Password calls!
You can now call FastPass Cloud directly from HPE Service Anywhere, giving your users a direct password self-service for Windows and AD passwords. As a special offer for existing or potential HPE SAW customers, the basic portal and the mobile portal are available FREE (up to 30,000 users) for at least the next 4 years! Yes, no investment and no annual cost are required to get a professional IT solution. This is the result of the HPE and FastPassCorp agreement regarding this service. We do, however, still expect that a fair number of our customers will want to extend the service with more advanced functions, which carry a small annual cost per user (see below).
Improve your user service with self-service. With no queues and 24×7 hours a week availability, your users will appreciate the important improvement!
Using a secure standard and individual questions, users can be authenticated and reset their Windows passwords for a customer's Active Directory from a web portal or smartphone.
FastPass Cloud even offers advanced functions to improve the end-user service and reduce the work of the service desk. The extra functions are available for a small annual fee per user. See below.
Users can access the FastPass portal either from the icon on Service Anywhere or from the article database in Service Anywhere. Alternatively, users can connect to FastPass from their smartphone (covering all brands). They will be challenged with a secure set of questions, all of which must be answered correctly. As standard, the questions are a combination of common and user-defined questions. When a user enters a new AD password, the meter will turn green when the password meets the password policy.
FastPass is externally certified as a secure system according to PCI-DSS, Owasp and SANS.
All transactions are registered in real-time in your Service Anywhere ticket database to give a central overview and for monitoring.
The basisc password reset for Windows/ Active Directory passwords are Free for Service Anywhere cust…
The basisc password reset for Windows/ Active Directory passwords are Free for Service Anywhere customers from 2000 to 30,000 users. (If you are outside contact us for a competitive quote. This has been made possible through an agreement between HPE and FastPassCorp. You will only have a small one-time charge for installation of a SW-gateway at your domain.
If you can see the benefit in the more advanced functions in FastPass, you can easily add these extra functions when you start or later. You will then be charged a small annual cost per user depending on your combination of functions and your total volume.
You can even choose your own "personalization" and service level for a small annual fee
Use the contact formula to get advice on how you can benefit from this unique offer, and what the cost might be in your situation.Help me choose
More info: Documents and quotes
All you need for your HPE Service Anywhere instance to integrate with FastPass Cloud is ready!! Icon…
All you need for your HPE Service Anywhere instance to integrate with FastPass Cloud is ready!!
Icons, links and articles are all ready
At your Windows domain you install a small FastPass software gateway, which will make a secure connection with FastPass Cloud and allow FastPass to reset user passwords at your Active Directory.
On top of the basic and free functions, you can improve user experience and reduce IT workload with …
On top of the basic and free functions, you can improve user experience and reduce IT workload with advanced FastPass functions.
More info: Cloud
We found that FastPass was the only solution in the marketplace with the capability to deliver a fully-fledged solution that we could use for all of our customers. A solution is only good once deployed and we see that the new service based on FastPass is highly popular among our customers. We tested several products in the market and found that the FastPass product stood out clearly as the best product thanks to the easy implementation, single point of management and rich feature set. FastPass supports our strategy of the very best customer experience regardless of the time of day, says Per Werngren, CEO at IDE.
"The Portuguese Parliament was looking for a self-service password reset/unlock solution. We surveyed the market, and found some expensive and complex solutions. Then we discovered FastPass, which seemed to address all our requirements. We did a pilot installation, and were very pleased by the ease of use for both the administrator and the final user interface. We were even more pleased with the low cost for such a complete product. After we acquired the product, installation was a breeze and FastPass support helped us promptly in all our issues and questions. We had the product in full production in about one week after installation and initial testing. Now our users have a simple method to unlock/reset their passwords without contacting helpdesk, at any time of day or night and from everywhere they have Internet access."
Varde City Council needed to improve service for end-users working outside normal business hours, and wanted at the same time to reduce number of calls to the internal IT department. With more than 100 password related calls each month, Varde decided for FastPass to give users self-service for passwords. Varde has two priomary passwords : Windows/AD and an extermnal password from an IBM mainframe (KMD). With FastPass users now have self-service when a password is forgotten or lost. Within less than 3 months more than 80-85% of calls are now handled by users. See the comments from Lea Dragsbæk
Sonoco realized the need to reduce Help Desk expenses and quickly identified password resets as a target call volume. Sonoco had already made a large investment in their identity and access management infrastructure and they wished to capitalize on that with minimal additional investment. Sonoco and Logic Trends collectively identified FastPass’s Password Manager product due to the low licensing cost, low maintenance effort and strong integration with the Microsoft infrastructure.
Faced with a compliancy requirement from our US parent company, we surveyed the market for a tool that would help us to come into line with section 404 of the Sarbannes-Oxley Act, which requires our users to authenticate themselves to the environment and have the ability to manage their own passwords.
Exactly 21 days before the compliance date we found FastPass Password Manager with a connector to our AS/400 environment.
IT Intergroup worked with us to get the FastPass solution in place and we were compliant a week ahead of schedule. All our users are now able to authenticate and resset passwords from a simple browser interface
In the spring 2009 Tulsa Public Schools decided to implement FastPass Password Manager from FastPassCorp. IT-manager Kirk Damron says: "We needed to reduce the load on our Help Desk from numerous calls related to forgotten passwords". With 8000 employees and teachers and increasing complexities in passwords, the ‘forgotten password’ workload was significant.
Kirk Damron adds: "We needed a solution which was easy to implement and administrate, and easy to use for the end-users. FastPass has proved to be just that!"
Installation and implementation was done in just one day, and the continued roll-out to users has been effortless.