Free password self-service for HPE Service Anywhere

Seamless integrated solution for HPE Service Anywhere

HPE service anywhere and FastPass Cloud

HPE Service Anywhere is the most promising tool for end-user services and ITSM productivity. You need, however, a little extra to handle the most frequent call type to the service desk: Password calls! 

You can now call FastPass Cloud directly from HPE Service Anywhere, giving your users a direct password self-service for Windows and AD passwords. As a special offer for existing or potential HPE SAW customers, the basic portal and the mobile portal are available FREE (up to 30,000 users) for at least the next 4 years! Yes, no investment and no annual cost are required to get a professional IT solution. This is the result of the HPE and FastPassCorp agreement regarding this service. We do, however, still expect that a fair number of our customers will want to extend the service with more advanced functions, which carry a small annual cost per user (see below).

Improve your user service with self-service. With no queues and 24×7 hours a week availability, your users will appreciate the important improvement!  HPE Gold partner

Using a secure standard and individual questions, users can be authenticated and reset their Windows passwords for a customer's Active Directory from a web portal or smartphone.

 FastPass Cloud even offers advanced functions to improve the end-user service and reduce the work of the service desk. The extra functions are available for a small annual fee per user. See below. 

Users can access the FastPass portal either from the icon on Service Anywhere or from the article database in Service Anywhere. Alternatively, users can connect to FastPass from their smartphone (covering all brands). They will be challenged with a secure set of questions, all of which must be answered correctly. As standard, the questions are a combination of common and user-defined questions. When a user enters a new AD password, the meter will turn green when the password meets the password policy.

FastPass is externally certified as a secure system according to PCI-DSS, Owasp and SANS.

All transactions are registered in real-time in your Service Anywhere ticket database to give a central overview and for monitoring. 

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