If the user's only access to internet is via Wi-Fi then the user encounters a special and difficult situation.
To give users self-service of passwords then FastPass needs access to internet. The FastPass end-user portal is browser based. Traditionally the user’s PC is connected via an internet cable and that will work fine. In more and more situations and companies the internet connection is however now based on Wi-Fi. This is even more true outside the company boundaries like at home, hotels and airports.
To make self-service available in these situations FastPass now supports Wi-Fi connections even when the user has not yet logged on, which is the case when the password is locked or forgotten.
Solution: If FastPass has seen the Wi-Fi before then this connection is automatically chosen. If there is no favourite Wi-Fi available then FastPass will present the visible connections for the user. He will then have to enter the security-key for the selected connection. FastPass will then work as if the connection is available from an internet cable.
There are situations where the only available Wi-Fi connection needs a browser to enter the security key. We consider this to be too risky, at a moment where Windows has not yet started entirely. We recommend that the user for these situations use his smartphone to establish a Wi-Fi connection to the Windows-PC. This connection will after the first time then be a well-known connection for FastPass, and will connect automatically. This means that a user with a smartphone can always do password self-service no matter where he is, as long as his Smartphone can get a connection!
When internet is established and the user via the FastPass portal has changed his AD password, then the FastPass remote PC-client will through the use of the user’s VPN connection make sure, that the AD password is synchronized to the user’s PC-cache.
In many moderne offices you will not find internet cables anymore, all connectivity is through Wi-Fi…
In many moderne offices you will not find internet cables anymore, all connectivity is through Wi-Fi. In this case the Windows PC will know the hotspot and can easily connect even for a password reset session with FastPass.Help me choose
More info: FastPass Wi-Fi features
The user can use any available Wi-Fi connections if the security code is entered in the connection p…
The user can use any available Wi-Fi connections if the security code is entered in the connection process. If the security code must be entered via a browser, FastPass will deny the connection.Help me choose
More info: FastPass Wi-Fi features
Most Smartphones and mobile services today will allow the user to use his Smartphone as a Wi-Fi hots…
Most Smartphones and mobile services today will allow the user to use his Smartphone as a Wi-Fi hotspot. This opens for connectivity for FastPass at remote sites, and the user will know, that he can always reset a forgotten password - even when he is travelling, and the service desk can't help him.Help me choose
More info: FastPass Wi-Fi features
We found that FastPass was the only solution in the marketplace with the capability to deliver a fully-fledged solution that we could use for all of our customers. A solution is only good once deployed and we see that the new service based on FastPass is highly popular among our customers. We tested several products in the market and found that the FastPass product stood out clearly as the best product thanks to the easy implementation, single point of management and rich feature set. FastPass supports our strategy of the very best customer experience regardless of the time of day, says Per Werngren, CEO at IDE.
"The Portuguese Parliament was looking for a self-service password reset/unlock solution. We surveyed the market, and found some expensive and complex solutions. Then we discovered FastPass, which seemed to address all our requirements. We did a pilot installation, and were very pleased by the ease of use for both the administrator and the final user interface. We were even more pleased with the low cost for such a complete product. After we acquired the product, installation was a breeze and FastPass support helped us promptly in all our issues and questions. We had the product in full production in about one week after installation and initial testing. Now our users have a simple method to unlock/reset their passwords without contacting helpdesk, at any time of day or night and from everywhere they have Internet access."
Varde City Council needed to improve service for end-users working outside normal business hours, and wanted at the same time to reduce number of calls to the internal IT department. With more than 100 password related calls each month, Varde decided for FastPass to give users self-service for passwords. Varde has two priomary passwords : Windows/AD and an extermnal password from an IBM mainframe (KMD). With FastPass users now have self-service when a password is forgotten or lost. Within less than 3 months more than 80-85% of calls are now handled by users. See the comments from Lea Dragsbæk
Sonoco realized the need to reduce Help Desk expenses and quickly identified password resets as a target call volume. Sonoco had already made a large investment in their identity and access management infrastructure and they wished to capitalize on that with minimal additional investment. Sonoco and Logic Trends collectively identified FastPass’s Password Manager product due to the low licensing cost, low maintenance effort and strong integration with the Microsoft infrastructure.
Faced with a compliancy requirement from our US parent company, we surveyed the market for a tool that would help us to come into line with section 404 of the Sarbannes-Oxley Act, which requires our users to authenticate themselves to the environment and have the ability to manage their own passwords.
Exactly 21 days before the compliance date we found FastPass Password Manager with a connector to our AS/400 environment.
IT Intergroup worked with us to get the FastPass solution in place and we were compliant a week ahead of schedule. All our users are now able to authenticate and resset passwords from a simple browser interface
In the spring 2009 Tulsa Public Schools decided to implement FastPass Password Manager from FastPassCorp. IT-manager Kirk Damron says: "We needed to reduce the load on our Help Desk from numerous calls related to forgotten passwords". With 8000 employees and teachers and increasing complexities in passwords, the ‘forgotten password’ workload was significant.
Kirk Damron adds: "We needed a solution which was easy to implement and administrate, and easy to use for the end-users. FastPass has proved to be just that!"
Installation and implementation was done in just one day, and the continued roll-out to users has been effortless.