FastPass Password Manager facts

Basic and advanced features in FastPass

FastPass Password Manager facts:

  • FastPass delivers strong authentication
  • FastPass  invites and enforces all selected users to enroll
  • Even passwords on remote PCs’ cache can be reset
  • FastPass can work with multiple AD and Forests
  • Integration with service management systems
  • HelpDesk client to support the service desk employee when assisting end-user calls
  • Enabled for visually impaired persons (W3C Web A.G.)
  • Support for some end-point encryption solutions
  • Different processes for different user-groups
  • Password reset for different password types: SAP, iSeries, Oracle, Google, KMD
  • Password synchronization for different password types: SAP, iSeries, Oracle, Google, KMD

To see the offerings:

Details of FastPass Enterprise Password Self-service Manager

END-USER ROLE

Self-service functionality for end-users:

  • Password reset for forgotten passwords
  • Password un-lock
  • Password change using active password
  • Enrollment to the self-service giving information for authentication in self-service
  • Language decided by Windows/browser choice or user’s individual choice from selector. More than 20 end-user languages.

Enrollment of end-users:

  • Forced enrollment for users on domain PCs. Requires FastPass PC-client (FLEX option)
    • Configurable when to be active. Different choices of user actions.
  • Automatic e-mail service to users to enroll (FLEX option)
    • Configurable when to send invitation and when to send reminders
    • Customer makes text for different languages and different user groups.
  • Corporate data (FLEX option)
    • Data available in customer’s system like mobile-phone number and corporate data can be imported or be used directly by FastPass. In some situations users, don’t need to enroll.

 

End-user access:

  • On domain from PC before Windows log-in: FastPass PC-client (FLEX option)
  • External net from PC before Windows log-in: FastPass PC-client. FastPass even reset password on PC-cache. Requires customer VPN and internet connection. Can be WIFI connection (FLEX option)
  • WEB-portal intranet
  • Webportal extranet
    • PC
    • Smartphones (iOS, Android)
    • Tablets (iOS, Android)

 

End-user authentication:

  • Semi-private questions
    • Standard list controlled by administrator
    • Number of questions for authentication configured by administrator
    • Number of questions for enrollment configured by administrator
    • Questions and answers encrypted
    • Question and answers visible by privileged persons like service desk agents
  • Private questions
    • Standard list as above
    • Questions formulated by the end-user herself
    • Data are encrypted and hashed
    • Answers not available for any-one
  • SMS
    • Pin-code to mobile number
  • Private e-mail
    • Pin code to e-mail
  • AD user-id authentication
    • For authentication for other password types than AD then password for AD user-id can be used
  • Code-card
    • Printed small card with coordinates
    • The user is asked to enter specific coordinates proving that he has this card
  • 2-factor authentication
    • Administrator can configure two different types to be used in combination, and both must be OK
    • Can be configured for external net but not internal
    • Can be configured for some user groups
    • Can be configured to be active at certain time intervals (like night and week-ends)
  • User’s free choice
    • For 1-factor authentication users can select what they want

 

Account protection:

  • FastPass locks after X attempts
    • Can only be reopened by Service Desk Role
  • Requires security certificate on device
  • Can be limited to specific IP-addresses
  • Only available for active AD user-ids
  • Notification to end-users when their FastPass account is being used

 

Password expiration notification:

  • Users can be notified before AD password expiration
  • In particular valuable for remote users
  • Smartphone and tablet users can change passwords directly on portal

 

Corporate password types – connectors: (optional) (FLEX option)

  • Covers most popular corporate password types:
    • Oracle
    • SAP
    • IBM Z
    • IBM ISeries, AS400
    • SQL
    • LDAP
    • Google corp
    • Generic connectors for other types of applications
  • Password reset as above is available (not for FLEX)
  • Synchronization from AD to any and all of the connectors

Enabled for visually impaired persons (W3C Web A.G.) (optional) (not available for FLEX)

Multi-lingual support:

All text available for the users is available in ‘local’ language for the user. The language is automatically selected based on the browser, or can be selected directly by each user.

  • English
  • French
  • German
  • Spanish
  • Danish
  • Finnish
  • Dutch
  • Chinese / Mandarine
  • Japanese
  • Portuguese
  • Polish
  • Italian
  • Norwegian
  • Swedish
  • Welsh
  • Brazilian
  • Lithuanian
  • Estonian
  • Latvian

Additional languages are easy to add and will be added on request.

 

 

SERVICE DESK ROLE (FLEX option)
  • Authenticate users calling for assisted service
    • Use system information
    • Use semi-private Q/A
  • Issue a PIN code for end-user enrollment to FastPass self-service. User can then reset the password herself
  • Can reset and un-lock passwords
  • Un-locks FastPass end-user accounts

 

ADMINISTRATOR ROLE AND GENERAL DESCRIPTION

 

The FastPass administrator configures and monitors the application

Configures network access

Writes and modifies user assistance text and field text

Configures enrollment process

Monitors management statistics and log-files

Configures SMS services (internal service or external WEB-service)

 

SECURITY

 

The security of a software application does not only depend on the software; but also on the complete security of the IT-infrastructure. When it comes to IT-infrastructure FastPassCorp cannot dictate to customers how to configure. We will however promise that we in documentation and consulting recommendations will inform how you can configure your IT-system to protect your FastPass data and processes in your infrastructure.

 

Protecting the integrity of data

  • Using SSL to connect to AD makes the communication secure. Requires Security Certificate where encryption is RSA with key 2048 or 4096 bits.
  • Internal system encryption is based on AES256 which is the strongest with .net
  • Sensitive data are stored in the database using encryption is based on AES256 which is the strongest with .net.
  • User data can be hashed in addition to encryption to completely protect user data.
  • All sensitive data such as the users’ answers and questions are all AES 256 Bit encrypted.
  • The FastPass TrackEngine makes sure no one can intercept and repost data.
  • Internal communication from Front-end to Back-end to Gateway is only possible using trusted SSL certificates and only from selected IP addresses
  • Password can be stored encrypted (AES 256Bit Encrypted) in the FastPass Database. This enables a set of features to tighten security regarding password history. For example minimum number of differences to any previously used password.

 

Protecting the Windows PC Client

  • Windows Client has three security levels to prevent any intruders:

 

  • URL restrictions. The client will only communicate with the FastPass server
  • Keyboard restrictions
  • Process restrictions (Level 1 imposed by Windows, Level 2 imposed by the Windows Client C and .Net level code)

 

Preventing access to user’s FastPass account

  • Notification to user of authentication attempts using Question/Answers
  • A user cannot answer the same challenge question twice or have the same answers
  • FastPass always checks if a user is still enabled and active in AD before the user can use FastPass (FastPass does not enable users)
  • After 3 failed attempts users are locked in FastPass (not in AD), Service Desk assistance is needed to unlock the account again.
  • CAPTCHA protection against robotic attempts is included.

 

 

A Best Practices for security and protection of FastPass access will include the following actions:

  • The fundamental component is installation of FastPass WEB-services in DMZ.
  • Hardening of the DMZ-server according to the FastPass Hardening documentation
  • Demand 2 factor authentication for users coming from WAN
  • User notification of password reset
  • Notify users via SMS and e-mail that their FastPass account has been used – eg. when authentication fails.
  • Use only SSL/TLS versions that are PCI-Compliant

 

For extra secure environments, the following aspects can be evaluated

  • Only allow access to through the Windows Client on remote PCs (Blocks the browser interface)
  • Demand remote devices to present a trusted device/user certificate
  • Allow Enrollment only from the LAN
  • Limit the IP address scope allowed on the WAN-side
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