FastPass Cloud password Manager for productivity

Cloud self-service for corporate domain passwords

Overview

Do you think self-service passwords? Think FastPass Cloud!!

The FastPass Cloud service is for medium and large companies who want to improve productivity and security related to password processes in a simple and fast way. Users get access to a WEB-portal, even from a Windows PC before log-in!

The FastPass Cloud service helps customers realize the business case for self-service of passwords with a fast and easy implementation. FastPass covers all popular corporate password types like Windows / Active Directory, SAP, IBM Z, IBM i, Oracle, SQL, LDAP and others. The Cloud service gives customers complete data security and compliance by covering the full circle within password processes: Self-service and manual service desk support for passwords. FastPass Cloud and FastPass Best Practices help our customers reach reductions in assisted password calls (the service desk) with more than 80% compared to a standard of 20-40% with other solutions.

FastPass Cloud is hosted at Amazon data centers. This secures our customers the highest possible availability and flexibility. FastPass has been externally certified to be WEB-secure per industry standards:

  • PCI
  • Owasp
  • Cyber SANS

It’s easy and fast to connect FastPass Cloud with your own domain and Active Directory or any other user directory and password you need to have self-service of passwords for.

For FastPass Cloud functionality see: FastPass password manager functionality

Self-service of passwords

Corporations with many users and complex organizations need solutions that can easily be configured to fit the individual requirements. FastPass Cloud offers everything needed to assure high user adoption:

  • Enrollment: FastPass can enforce users to enroll. For users and situations where forced enrollment is  not possible, an email based enrollment service will automatically invite and get the remaining users onboard.
  • FastPass Cloud covers most popular types of passwords (Windows / SAP/ Oracle /IBM i, etc.)
  • User access from all types of devices and from domains and external network. Even when the PC is locked the user can reset password as well on domain as on external net. Smartphones and tablets give special needs that must be covered too (BYOD)
  • The user must be able to choose the authentication which is most convenient – and still secure. Security requirements can be implemented with single and 2-factor authentication depending on the situation. Authentication can be: standard questions, individual questions, SMS contact, private e-mail contact, code-cards and other methods. FIDO authentication is planned for coming release.
  • End-users can individually and easy select their native language – with more than 20 languages FastPass can accommodate most users..

Most important is to get a self-service adoption over 90%. Contact us for a meeting on FastPass Cloud Password Manager for your situation.  

FastPass Cloud integration

https://www.youtube.com/watch?v=JysKu2FAWew

Gateway to domain

The customer’s domain must be connected to the FastPass Cloud. This requires the installation of a FastPass software gateway. The gateway must have privileged access to reset passwords at Active Directory. The following is a high level summary of the requirements for integrating your site with the FastPass Cloud via the introduction of a locally installed FastPass Gateway.

Gateway to domain

  • Server to install IIS & FastPass Gateway service on to
  • Access to an AD account with capacity to change passwords, and creation of AD groups
  • SSL certificate
  • External access via HTTPS to FastPass Gateway

The server itself can be physical or virtual. The server will need to have IIS installed, and .Net 3.5 SP1 present.

The following accounts/groups will need to be created:

  •  FastPassIISUser – Generic user account. Will need ‘log on as a service’ permissions on the FastPass Gateway server
  • FastPassGatewayAdmin – Generic user account, no special permissions
  • FastPass Gateway Admins – Security group. Sole member should be ‘FastPass Gateway Admin’
  • FastPass Domain Admin – Generic user account. Should either be part of the ‘Domain Admins’ group, or have delegated rights to perform a password change/account unlock against the appropriate user OUs
Testimonials

”We strive continuously to improve our service. It is important to us to deliver modern and simple solutions helping customers to a more efficient operation. The cooperation with FastPass is yet another step in this direction”.

Mads Jacobsen
 Associate vice president

... seen an 80% reduction in assisted password resets. We’re very satisfied with the product. It has significantly freed us up from frustrating and unrewarding password resets

Oliver Holmes

Deputy Director, Technology and Operations

... The numbers have grown to the point that it would be impossible to operate in today’s busy environment without a password management service

 

 

FastPass handled 2,531 password calls, or more than 80% of the total password calls from all the users.

Per Kristensen

Project manager

 

...we have met our Customers’ Service and Cost Improvement challenges by reducing our call abandon rates by over 55% and our average wait times by over 60%, despite our overall budget being reduced.

Pete Townley

Lead Service Delivery

 

… about 90% use FastPass to reset their passwords. So we’ve seen a substantial reduction in calls to the help desk.

Winston Hughed

Vice President IT

 

We are very pleased with the product.  Fast pass has simplified password management and eliminated many password related calls

 

Chuck Mick

ERP Manager

Nyrstar has chosen FastPass to automate and improve the processes related to users’ forgotten passwords. This has improved user satisfaction and reduced the workload in the IT HelpDesk.

The number of forgotten passwords per involved user per year has dropped from 1,6 to 0,3. This is an improvement of 83%!

Hans Lauwers

SAP

 

... The numbers have grown to the point that it would be impossible to operate in today’s busy environment without a password management service

Haydn Tarr

 IT Technical Lead & Coordinator

 

Our employees use it to synchronize their Windows password with their IBM i password when they need to be changed every 90 days due to compliance. We find this is a quiet, behind-the-scenes way for our employees to change and remember their passwords.”

Larry Marxen

Director of Information Systems

 

North America T: +1 (212) 419-4921

Europe T: + 45 4810 0410

E: info@fastpasscorp.com

FastPassCorp A/S 1350 Avenue of the Americas, 2nd Floor, New York, NY 10019, USA FastPassCorp A/S Lyngby Hovedgade 98Kgs. Lyngby, DK 2800 Denmark

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