Select Page

MSP password compliance and self-service

FastPass MSP version

MSP password self-service overview

Do you think self-service passwords?? Think FastPass MSP!!

FastPass supports Managed Service Providers to help them satisfy customers’ requirements and internal productivity for password service and compliance. We understand the business model of MSPs and cooperate to create a profitable business case for our MSP customers! We even help our customers win new revenue opportunities through the marketing of password services!

Choice of solution

https://www.youtube.com/watch?v=JysKu2FAWew

What’s important?

Financially MSPs often focus on the cost saving elements in self-service passwords. Although it is an important part, then the increased revenue and strategic value from winning new customers might even be more important. To see the total potential economic value please request our document “The case for self-service passwords for Managed Service Providers (MSPs)” above.

MSP password self-service overview

The requirements from Managed Service Providers (MSP) are at the same time identical to large companies’ requirements but are also unique and different! See below for a description of some of the user features making FastPass attractive for customers.

The MSPs need to offer the same degree of functionality and flexibility as a large company requires for password self-service. Indeed, the MSP needs an additional layer of flexibility, as the future requirements from new customers are unpredictable. This calls for solutions where each customer can be configured completely individually. With FastPass MSP password management, each customer can be configured completely individual. The features and functionality per client is identical to FastPass Enterprise version.

You can request our document “Managed Service Provider (MSP) requirements for self-service of passwords” above. The uniqueness of FastPass MSP password management is however the multi-tenant design, which is the fundamental base from day one of the design of FastPass. It means substantial savings for MSPs when you only have one system to maintain and operate across all customers.

Contact us to discuss your situation and how we can help you make a strong business case!

What’s important?

All large MSPs have individual requirements. In particular, this includes how customer pricing is done. We work with different business models to engage in a true partnership with MSPs. Call us and let us together find the best cooperation model for password self-service for you and your customers!

You can however not compromise on WEB-security! With FastPass you get a secure and certified WEB-solution no matter what product or service you choose from FastPassCorp. We work to the highest standard for WEB-application security and the product is certified for WEB-application security for PCI/DSS, Owasp, SAN Cyber, please link to WEB-security

We see that some of our large MSP customers work with different FastPass deployment models:

  • Private Cloud (even in own name)
  • FastPass Cloud
  • On-premise FastPass

Please contact us to find the best MSP password management solution for you!

Testimonials

”We strive continuously to improve our service. It is important to us to deliver modern and simple solutions helping customers to a more efficient operation. The cooperation with FastPass is yet another step in this direction”.

Mads Jacobsen
 Associate vice president

... seen an 80% reduction in assisted password resets. We’re very satisfied with the product. It has significantly freed us up from frustrating and unrewarding password resets

Oliver Holmes

Deputy Director, Technology and Operations

... The numbers have grown to the point that it would be impossible to operate in today’s busy environment without a password management service

 

 

FastPass handled 2,531 password calls, or more than 80% of the total password calls from all the users.

Per Kristensen

Project manager

 

...we have met our Customers’ Service and Cost Improvement challenges by reducing our call abandon rates by over 55% and our average wait times by over 60%, despite our overall budget being reduced.

Pete Townley

Lead Service Delivery

 

… about 90% use FastPass to reset their passwords. So we’ve seen a substantial reduction in calls to the help desk.

Winston Hughed

Vice President IT

 

We are very pleased with the product.  Fast pass has simplified password management and eliminated many password related calls

 

Chuck Mick

ERP Manager

Nyrstar has chosen FastPass to automate and improve the processes related to users’ forgotten passwords. This has improved user satisfaction and reduced the workload in the IT HelpDesk.

The number of forgotten passwords per involved user per year has dropped from 1,6 to 0,3. This is an improvement of 83%!

Hans Lauwers

SAP

 

... The numbers have grown to the point that it would be impossible to operate in today’s busy environment without a password management service

Haydn Tarr

 IT Technical Lead & Coordinator

 

Our employees use it to synchronize their Windows password with their IBM i password when they need to be changed every 90 days due to compliance. We find this is a quiet, behind-the-scenes way for our employees to change and remember their passwords.”

Larry Marxen

Director of Information Systems

 

North America T: +1 (212) 419-4921

Europe T: + 45 4810 0410

E: info@fastpasscorp.com

FastPassCorp A/S 1350 Avenue of the Americas, 2nd Floor, New York, NY 10019, USA FastPassCorp A/S Lyngby Hovedgade 98Kgs. Lyngby, DK 2800 Denmark

© FastPassCorp A/S. All Rights Reserved.