Project best practices

 

Password self-service is about improving end-user service and service desk productivity.

Deciding to use FastPass is a step toward improving your business. FastPass provides you with the necessary technology, but improving processes and enjoying better results requires more than technology!

 

The objectives for most companies are to reduce workload in the service desk and improve service for the end-users.

Success is reliant upon: 

• Users changing their habits and using self-service instead of calling the service desk when they have trouble with their passwords 

• A good technical installation and implementation

• The attention of management

In the document "Guide to best practices for implementing FastPass" you can read about how to:

• Set targets
• Enroll users
• Engage users
• Integrate the service desk in the process
• Increase security related to passwords
• Organize your project

Go to the Action page and order a copy of "Guide to best practices for implementing FastPass"

 Order a copy of "Guide to best practices for implementing FastPass"