FastPass Solutions Overview

FastPass Password Manager is used for many different purposes by our customers and partners. In all cases FastPass delivers strong financial results for the organizations:

 

Service Desk (HelpDesk) process improvements

Allowing users to handle password issues on their own, relieve the Service Desk of approximately 30% of all calls. The cost per password reset by FastPass is significantly lower than the cost of a manual process.

 

User Self-service Portals

Many companies are now implementing User Self-service portals, to increase end-user service and to decrease IT related costs. Many different facilities are available at the User Self-service portals; but you can’t help yourself if you have forgotten your password!! Hence FastPass should be a mandatory function at the User Self-service Portals!

 

Compliance and Security

Companies are met with strict requirements regarding IT security. FastPass will help IT Managers and Governance Risk Managers face some of the difficult challenges of Sarbanes Oxley Section 404 compliance. Requirements which in many areas are similar to those from other governance institutions like HIPAA, ISO and European Union.

 

Identity and Access Management (IdM)

Management of all user rights in a well-defined process is for many large companies the ultimate goal for user management, often named as: Identity and Access Management. There are distinct and different steps in IdM, and one step is Password Management.  User self-service of Passwords is probably the single process in IdM with the largest and fastest pay-back. FastPass will fulfill this role with most IdM suites.

 

Password Synchronization (alternative to Single Sign-on )

When users have to log-in to different systems they have to remember many different passwords. If some systems only are used infrequently, the user tends to forget passwords. Hence many organizations want to force the systems to accept one –and only one- password across the different applications. One well-known option is Single Sign-on. As an alternative Password Synchronization in praxis gives the same relief to users; but is much simpler to implement. Some companies need a more delicate control, where for example two different passwords are accepted: one for AD and another for SAP instances – FastPass can handle this situation. 

Infrastructure Optimization

Many organizations have invested lots of time and effort to build an enterprise infrastructure to be able to support the demand from business applications.  What many companies are not aware of is, that this infrastructure actually is capable of delivering much more value to the organization by utilizing this further.

Microsoft has introduced the Infrastructure Optimization program that is a set of best practice  recommendations that will help companies reduce operational cost.

 

Managed Service Provider ( Hosting Partner) customer service

For Managed Service Providers the Service Desk is part of production. Hence we see a strong focus on optimization through automation and process improvements. In addition offering new and improved services to customers gives a competitive edge. FastPass is developed for multi-organization, multi-customer environment with a cost model that fits to the Software-as-a-Service (SaaS ) model.