User Self Service Password Management
With hackers and identity theft becoming increasingly all too common in the corporate world, more complex passwords to protect information has become a necessity. But, using complex passwords increases the likelihood of an employee forgetting them.
Going through the process of a password reset is a routine part of life for millions of workers around the world. Unfortunately, calling the Service Desk for a password reset is a time-consuming and costly process that cuts into worker productivity and costs companies millions of dollars every year.
FastPassCorp has developed a world-class password-reset solution to solve this problem.
The problem at Level 1 - The Service Desk
- 20-50% of all calls to the Service Desk are password related
- The internal cost averages at €15-25 per transaction
- Multiple systems for users to log in to affects several application groups
- Level 1 password calls monopolize Service Desk
The problem at Level 0 - The User
- A forgotten password is equal to no access and lost productivity
- Forgetting a password is a frustration for most of us
- Forgetting a password outside the opening hours of the Service Desk just add's to productivity loss and the frustration
- Password complexity is neccesarry but also a pain to most users - especially - if they cannot retrieve a forgotten password
- The user holds responsibility to transactions made in his/her name and has a clear interest in secure user identification and thus the password policy (check out password strength at passwordmeter.com