Problem / Solution

The problem is that users forget their password
Research suggest that 20-50% of all calls to IT Service Desks are related to passwords. Requiring employees to call the Service Desk to reset a forgotten password has a number of disadvantages:

• Cost: the total cost to the Service Desk of a single password reset call varies. Dependant on the business you're in and if you're counting both soft-dollar and hard-dollar saving it varies from 15-100$.
• Lower Service Desk Productivity: the Service Desk has to abandon other work to prioritize the password reset.
• Lower Employee Productivity: the employee is non-productive until the password is reset. Especially problematic out of hours
• Non-compliance and Reduced IT-security. If secure identification of the employee and a secure password handover process and reporting is not in place, then the organization risks breach of IT-security. Also the enforcement of an increasingly stricter password policy is critical

The solution on offer
The FastPass Password Management solution is an easy to install software solution that:

• Cut the workload and costs in the IT Service Desk
• Increases efficiency in the IT Service Desk
• Increase employee productivity in a forgotten password situation –especially out of hours when the Service Desk is closed
• Enhances security to meet compliancy requirements

The FastPass Password Management solution acomplish this with:

• Self-service password reset for employees (Internet, PC, Mobile)
• Password synchronization (Single Password across systems and applications)
• Integration to Service Desk solutions

Key drivers behind forgotten password calls are:

• Use of a short expiration rule
• Demands for complex passwords
• Number of passwords each employee has to remember
• Long periods without logging in like: vacations, maternity or sick leave or simply lapsed use of certain systems