Managed Service Providers
Managed Service Providers (MSP) are looking for ways to improve profitability and add services which can improve the competitiveness of the MSP versus competition. Focusing on business means that the MSPs are looking for improvements which ideally can increase revenue, reduce costs, and can be implemented fast with low investments and risk.
Among other options User self service looks attractive in general. Many companies has, by using WEB-services for their customers, changed the normal process of serving customers and accepting interactions with their customer base.
In particular sectors like Banking, Travel and IT services have changed. An increasing amount of services are now delivered by Self-service. The next natural step will be to deliver internal IT-service as User Self-Service, where this is technically and commercially feasible. When delivering User Self-Service the Password Reset process becomes critical. The users are required to have access to their systems in order to perform self-service, and so Self-Service Password reset becomes the first and most obvious service to offer.
At the same time, handling of forgotten passwords is one of the primary reasons for calling the Service Desk. According to Aberdeen Group 20-35% of all calls to the Service Desk are related to forgotten passwords.
Removing Password related calls from the Service Desk will reduce the Service Desk cost from 10%-25% (assuming that a password reset problem on average is faster to solve than many other problems)
For introducing Self-service password reset, FastPass is an ideal offering, as it is developed to serve the needs of MSPs, and is installed fast and easy.
With FastPass the MSP will introduce a more secure and more efficient Password process to their customers The MSP is capable of introducing a new and improved service and increase service levels to the customer. At the same time the workload in the Service Desk is reduced and the baseline for better planning and cost reduction is in place.
 
For inspiration please request the document:
 
 
FastPass is offered as a true Software-as-a-Service product for MSP’s which also includes a pricing structure based on a usage pricing per month.