Password RESET AND SYNCHRONIZATION

Sonoco realized the need to reduce Help Desk expenses and quickly identified password resets as a target call volume.

Sonoco had already made a large investment in their identity and access management infrastructure and they wished to capitalize on that with minimal additional investment.

Sonoco and Logic Trends collectively identified FastPass’s Password Manager product due to the low licensing cost, low maintenance effort and strong integration with the Microsoft infrastructure.

“In the first year with FastPass the Password reset calls to the HelpDesk was reduced with 60%” “One of the reasons that G4S chose FastPassCorp as supplier was the rapid and simple implementation.”

“The FastPass product is extremely user friendly, and, in fact, can be used by our staff straight away irrespective of their IT experience or professional background,"

I think the biggest savings we are realizing from the FastPass solution is from staff locked out “ “..with the FastPass SAP connector installed, only one password is needed for each employee, giving access to both Microsoft applications and SAP”

”Faced with a compliancy requirement from our US parent company, we surveyed the market for a tool that would help us to come into line with section 404 of the Sarbannes-Oxley Act, which requires our users to authenticate themselves to the environment and have the ability to manage their own passwords.

Exactly 21 days before the compliance date we found FastPass Password Manager with a connector to our AS/400 environment.

IT Intergroup worked with us to get the FastPass solution in place and we were compliant a week ahead of schedule. All our users are now able to authenticate and resset passwords from a simple browser interface”

In the spring 2009 Tulsa Public Schools decided to implement FastPass Password Manager from FastPassCorp. IT-manager Kirk Damron  says: ”We needed to reduce the load on our Help Desk from numerous calls related to forgotten passwords”. With 8000 employees and teachers and increasing complexities in passwords, the ‘forgotten password’ workload was significant.

Kirk Damron adds: “We needed a solution which was easy to implement and administrate, and easy to use for the end-users. FastPass has proved to be just that!”

Installation and implementation was done in just one day, and the continued roll-out to users has been effortless.  

We found that FastPass was the only solution in the marketplace with the capability to deliver a fully-fledged solution that we could use for all of our customers. A solution is only good once deployed and we see that the new service based on FastPass is highly popular among our customers.

 We tested several products in the market and found that the FastPass product stood out clearly as the best product thanks to the easy implementation, single point of management and rich feature set. FastPass supports our strategy of the very best customer experience regardless of the time of day, says Per Werngren, CEO at IDE.

"The Portuguese Parliament was looking for a self-service password reset/unlock solution.

We surveyed the market, and found some expensive and complex solutions. Then we discovered FastPass, which seemed to address all our requirements.

We did a pilot installation, and were very pleased by the ease of use for both the administrator and the final user interface. We were even more pleased with the low cost for such a complete product.

After we acquired the product, installation was a breeze and FastPass support helped us promptly in all our issues and questions. We had the product in full production in about one week after installation and initial testing.

Now our users have a simple method to unlock/reset their passwords without contacting helpdesk, at any time of day or night and from everywhere they have Internet access."